While the customer service, breakfast, and bed were really good, there were other things that were not so great. The walls were paper thin, and you could hear everything going on in neighboring rooms. The refrigerator in my room did not work at all. The cable channels on the TV went out frequently and only a few channels were available to watch anything. The bathroom was not very clean (rust and chipped paint above the shower, a dirty washcloth left on the rail for the shower curtain, and the toilet seat was not fully fastened to the toilet).