Guest User
October 23, 2023
We were significantly overcharged by this place and are now being ignored by them. We owed €200 upon check-in. They ran my card for it and I didn’t notice until getting home they charged me €289. They have not responded to my four emails attempting to get clarification/a refund. Everything was closed when we went. Maybe our fault for going during the off season but nothing on their website mentions they shut down every bar and restaurant. Only one restaurant was open (no bars were) and the restaurant said they were not able to make cocktails - only wine or beer. They also couldn’t make pizzas which was about half their menu. However the staff (and food!) at the restaurant was great. The restaurant staff and the lifeguards were the only saving graces of the trip. Super friendly and kind. The front desk people, on the other hand, were incredible rude and unhelpful. We were only given one key for two people. When we forgot it in our room one day and they told us in order to get back in we’d have to pay €16 for a new key. This was after waiting 20 minutes for someone to actually show up at the desk. No idea why it was unstaffed so long but we had no way to contact anyone and no way to get in our room. There were multiple times when we went to the front desk for assistance, they looked at us, and turned away and continued their conversations with other staff people. Finally, the place was just dirty. It felt super cold and grimy. Nothing like their photos online. I will say the view was absolutely phenomenal though. Regardless I would absolutely not recommend this place. I find it really sketchy that they overcharged us and, when confronted with a copy of our invoice and a question as to why the charge on my card is so much more, will not respond. There are tons of other hotels and resorts nearby, you’d be better off choosing one of those.