My spouse and I stayed at the Kampala Serena for two nights when we were visiting Uganda, and overall, I thought that this was a modern hotel that seemed like an oasis of serenity in a bustling town. This hotel is essentially a large complex with a separate conference center and multiple buildings. The landscaping and lush gardens really give this a “serene” vibe. The staff was uniformly friendly and helpful, across-the-board. Check in was easy, and we were able to snag a high floor. Views aren’t a big thing here due to all the tree cover, but that is fine. The rooms were modern and well-appointed. I don’t really have any comments about the location because Kampala is not really a "walking destination" where you explore the area. We did opt for dining in the hotel a lot just due to work constraints and a certain degree of wanting to relax. The buffet always had local options, which was important since we were looking to try more than just Indian and American food. The spa is nice, but the spa chair table had a huge screw going through the head area, which was very random and unpleasant. The gym facilities were extensive, and had a sauna and steam room and plunge pool.