Best Western of Lake George

I had specifically spent a few hours to find a room with a jacuzzi in the room (not easy to find) and was soooo excited when I found the king deluxe suite with a jacuzzi listed in the bathroom amenities. We got there to a very outdated hotel with absolutely no elevators so the luggage dolly is useless unless you’re on the first stretch of the first floor (we were on the second). Opened up our room and not only was there no jacuzzi but there was a VERY small plain bathtub in a very small bathroom… we went down to the desk to ask them if they put us in the wrong room, they told us they do not have any rooms with jacuzzis in them and the rooms with “Pool side balconies” are nonexistent too that all their balconies are just for looks and the outdoor pool is a little ways away from the building so maybe a few windows could catch a glimpse of one side of the pool… the only reason I’m not giving this review a fat 0 is because the front desk staff was SO nice and SO welcoming and their breakfast was actually pretty good. We decided to just make the best of it since finding a hotel last minute in lake George is never fun and looked at all our disappointments with humor. The room was perfect temperature the first night so we only used the top blanket to sleep but the second night we stayed we went to use all the blankets including the flat sheet to find someone else’s blood on the fitted sheet underneath... so disgusting. Needless to say we will not be going back there and would love to get our money back but it’s doubtful that will happen…

I had two issues with the location. 1. While it was cold enough to create ice in the parking lot, I was told that the staff member on duty was here to fill in and would try to get to it soon. 2. My TV did not turn on and when I spoke to the staff he told me he could not fix it as he was the only on on duty so he swapped the room after I had unpacked everything,

I can't give a review of this property because I didn't stay here. The location was 2 hrs away & it was too far to drive after a long day on the road. It popped up on ******* as a close hotel so I booked it. Later I found out on my GPS that it was a long drive into the late evening. ******* wouldn't let me cancel this within 15 min.

Everyone working there were so friendly and helpful. They made the stay particularly nice.

Bathroom shower base not properly cleaned (red stain all around the door), bed sheets still have hair on, mattress making squeezing sound, fridge is loud and noisy, staff arguing with me about the waffle maker (I had to turn it on to use it but she insisted that it was turned on). An overall unpleasant experience. Won’t recommend.

The staff were very friendly and helpful. The place is clean and conveniently located. The price was reasonable for all the amenities. The location was perfect for walking.

Absolutely gorgeous room. Very friendly employees. Nice breakfast as well. Cook walked around asking how everyone was and if the food was good. Room was spotless. Housekeepers named Civi and Angel did an amazing job! I highly recommend this place and will definitely go to again!!

The property was old. The outer doors to the hallways did not lock. Our window screen had been torn open. The smell when you walked into the hallway was atrocious. The floors were dirty, and the final straw was all of the hair in the beds. We left and went to another hotel and asked for a refund. They were apologetic and provided a full refund.