Willows, Blackburn by Marston's Inn

Fantastic location very convenient pub food is affordable and good variety on the menu staff is very friendly

Friendly staff, spotlessly clean and even provided biscuits.

I like this hotel and have stayed here a few times. It is well located near Blackburn just off the M65 at junction 5. The on site pub is nice and there are also numerous places nearby where you can socialise and eat and drink. The room is of a high standard and modern, the bathroom is more than adequate for shaving or doing makeup properly. The room was warm and comfortable even though it was quite cold outside. Check-in is straight forward and handled in the adjoining pub. Once you have checked in your key card gives you access into the hotel accommodation. There is a night porter available when the pub is closed but you won't see staff in the hotel accomodation apart from housekeepers in the morning so it's useful if a little discretion is required.

Second stay at the Willows, Blackburn. It’s a convenient hotel near our family and close to motorway.

Fab service from staff, room was clean and organised. Allocated a room right across from the door to the stairs so was very noisy and there was people slamming doors alot which disrupted our sleep. Also it was scented toilet roll which isnt always the best choice for ladies (if you know you know )

The room was very comfortable. There was everything we needed. Clean and tidy room, very quiet. Pub next door.

The accomodation was excellent, the customer service was poor. I Tried to book in just after 2pm. There was no one at the book in desk. There were several staff members in and around the bar area mainly chatting amongst themselves. I Waited for several minutes before a member of staff asked if he could help and went to find someone to book me in. I was told someone would be with me in a minute. After 10 minutes I had to ask again for attention. I was again told I would be attended to in a minute. After another 10 minutes I couldn't wait any longer as I had my young grandsons in the car. My wife and I returned to the Willows about 5pm when we were booked in without an undue wait. to order a meal. Again several members of staff were busy chatting to each other and friends at the bar. Eventually after several minutes we ordered a sirloin steak and a surf and turf. We ordered peppercorn sauce with our meals but this was not available (we do understand that at times restaurants run out of items on the menu). The resaurant was not busy. We waited 35 minutes for the food to arrive. Tartare sauce and mushrooms were missing from the order. No sign of waitress for 20 minutes after finishing main course. I took the drity plates to the bar. Order two Rock road Ice creams, another 35 minute wait for them to arrive. Have stayed there before and at other Marston Inns we have always been extremely satisfied on the occassion the Bar and restaurant staff let the side down badly.

It was all good apart from the tea and coffee facilities in room ie amount of tea, coffee,sugar and milk available