Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Mar 15, 2026
Guest UserThe location is absolutely prime, right in the heart of Jakarta's central business district. The staff are friendly, and service is quick and efficient – any requests or needs are handled really well. It's perfect for both family and solo trips. There are plenty of food options and chill-out spots around the hotel. If you're staying here on a weekend, you can enjoy exercising around the SCBD area or head to GBK. It's also close to the MRT station.
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Price per night from:IDR 2,208,442
Posted on Jan 5, 2026|Deluxe King Room
Guest UserChecking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.
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Price per night from:IDR 1,068,430
Posted on May 2, 2026
wsmithFantastic! 👍👍👍 This is my second stay at Raffles, and it was even better than the first time I stayed in Ho Chi Minh City, which was already great. The room was larger, the fruit selection was exquisite, and the restaurant was even better! 👍👍👍 The car service was clean, punctual, and reliable. Thumbs up! 👍 Definitely coming back again! 😁
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Price per night from:IDR 2,253,512
Posted on May 15, 2026
Guest UserThe hotel is located above a shopping mall (2nd floor) and has dining options on the B1 level. It's safe and convenient, situated near embassies. The service is meticulous, and the rooms are large, comfortable, and overlook a rooftop garden.
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Price per night from:IDR 1,932,718
Posted on Feb 24, 2026|Guest Room King
Guest UserThis was our first hotel in Jakarta with the kids, and overall, it was pretty good. While it might not quite measure up to the Shangri-La, for the price, I think it offers incredible value for money. The kids' play area was decent too. I even saw a staff member meticulously folding towels, which showed a good attention to detail. The only thing I didn't quite understand was why kids weren't allowed in the executive lounge, but thankfully, they opened up a meeting room for us to dine in instead.
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Price per night from:IDR 1,903,555
Posted on Apr 21, 2026
Anonymous UserHad a great stay overall. The staff are very accommodating, friendly, and professional—they made the experience smooth from check-in to check-out.
The room was clean, spacious, and comfortable, with plenty of space to move around and manage luggage easily. A good option if you prefer bigger rooms compared to newer compact hotels.
Location is very convenient, especially being near Kota Kasablanka mall, with lots of dining and shopping options just a short walk away.
Breakfast was average—decent variety but nothing particularly standout.
Overall, a comfortable and convenient stay with great service. Would consider staying here again.
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Price per night from:IDR 909,358
Posted on Aug 7, 2025
Arum Octaviani Hadi Mulyono
The hotel is located right in front of the Blok M market area, a busy location with many vehicles often parked directly in front. To access the market, you’ll likely need to maneuver your way through tightly packed cars and motorbikes.
Cleanliness is fairly acceptable.
However, the toilet in the lobby was out of service during my stay. When I asked, the staff directed me to use the toilets at either the Gramedia Bookstore or Kopi Oey restaurant next door — which was quite inconvenient.
The restaurant itself is not part of the main hotel building. Guests have to walk to Kopi Oey for breakfast or other meals. While the semi-open design of the restaurant was initially fine, I had an unpleasant experience when two guests were smoking during breakfast. It really affected my dining experience and left a negative impression.
I stayed on the second floor, and unfortunately, both the Wi-Fi and cellular connection were poor. This was especially frustrating as I was traveling for work and needed stable internet for online meetings.
The elevator is noticeably slower compared to other Fave hotels I’ve stayed in.
There were also some minor disappointments:
No tissue was provided in the room.
My request for an extra bathmat was denied — something I’ve never experienced at other Fave properties.
Lastly, my friend accidentally broke a glass, and we were charged IDR 20,000 for it. While I understand the charge, a little more flexibility or understanding would have been appreciated.
Overall, I found the location too hectic, the amenities lacking, and the service not quite up to par. Sadly, I don’t see myself booking this hotel again.
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Price per night from:IDR 445,400
Posted on Sep 1, 2025|Deluxe Twin Room
yiliang zhaoThe lift operates very slowly, partly because hotel staff use the same lift as guests, which causes delays. There are also occasional noises from the air-conditioning, fridge, and other sources. Additionally, the room feels somewhat small for two people.
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Price per night from:IDR 620,379
Posted on Apr 6, 2026
Subadri
I recently stayed here for a business trip and overall had a good experience. The biggest advantage of this hotel is definitely the room size. I stayed in a suite and it was very spacious, with a separate living room, kitchen, and bedroom. It felt more like a small apartment than a hotel room, which was very comfortable after a long day of work.
The location is very convenient because it is connected to Plaza Semanggi, so it was easy to find food, coffee, and basic things without needing to go far. The hotel is also close to Sudirman and the business areas, but during peak hours the traffic around Semanggi can still be quite heavy, so you need to plan your travel time.
The facilities are quite complete — there is a swimming pool, gym, and some sports facilities. Breakfast was decent with both Indonesian and Western food, although the menu was more or less the same every day.
The downside is that the hotel is a bit old, and you can see it from the furniture and some parts of the room. Everything still works fine, but it could definitely use some renovation. Another thing is the elevator can be slow during busy hours, especially in the morning.
Overall, I think this hotel is very good value for money if you want a large room in a central location. It may not be a luxury or modern hotel, but it is comfortable and practical, especially for business trips or longer stays.
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Price per night from:IDR 715,822
Posted on Dec 26, 2025|Superior Deluxe Double Room
Don Thusitha - AustraliaSwiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person.
Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. .
You can get much better hotel at lower price than this is my final conclusion
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Price per night from:IDR 604,471