"This hotel used to be a 5-star, but now it's barely a 3-star. The furniture is very old, the carpet hasn't been replaced since it opened, the bathroom tiles are falling off, and the countertop has a hole in it. But for the price, and with breakfast included, it's okay. Most importantly, everything was clean! The water was hot. Breakfast was actually a bit of a letdown. We went to the restaurant, and there was a buffet with cakes, salads, fruit, and a steaming hot dish. And they told us: ”You only get a sandwich and tea... that's it... and anything else is an extra 180 pesos.”"
"Excellent location. Located couple of minutes away from Angel of Independence in Reforma (Mexico City business district) . Clean, comfortable room, with continental breakfast. Kind service. For sure I'll return in my next trip to Mexico."
"The room was a good size and quite clean, and the double bed was very comfortable. There's a lively pedestrian street downstairs with lots of snacks and Chinese restaurants. It can be a bit noisy during the day and before 10 pm because it's right next to the pedestrian street. It's also not far from the airport."
"The overall hygiene is clean, it is very convenient to find food downstairs. The disadvantage is that the window of the room cannot be opened, and the exhaust fan in the bathroom is bad, resulting in the room being very humid. I wake up in the morning and wipe the water vapor on the glass with a towel. If you encounter a price concession, you can also choose."
"The room was very spatious and in good conditions. The personnel was very attentive and friendly. The location was great, a lot of good restaurants and convenient stores nearby and close to the public transportation. The room was very hot, the air conditioner didn't cool properly (the temperature was minimum 23 C after 2 days of cooling). The shower wasn't cleaned properly since I could see dirt and hairs of the past guests and the floor felt dirty."
"I stayed 8 nights here. The price was super high for such single room. No kettle, no security box, no water every day (you need to go to 1st floor to refill a bottle). There is no closet only a place with 4 hangers.The breakfast was included but sometimes there were many people making a line and you need to wait a lot. I have stayed at Ibis in all Europe and this hotel still needs to improve a bit otherwise should charge less money. What I paid was quite a lot for a single room. Please check your prices. Rooms in Europe are bigger and even cheaper. I am Mexican and I have stayed in many hotels. Please charge less. I would still stay here if prices decrease."
"Live on the 4th floor. The internet is sometimes not good, but everything else is OK: the neighborhood is quiet and safe, there are grocery stores OXXO and TAG Heuer nearby, the Argentinian restaurant downstairs is also delicious and has a good environment, and it is located in the city center and quiet."
"We stayed at Royal reforma last time and it was an awesome experience.
Everything was perfect, from the facilities to the service.
We truly enjoyed our stay and would love to come back again."
"Located at center of the city, restaurants, convenient stores, banks all near by. Staff is nice and friendly, clean rooms, restaurent downstairs in case you dont want to walk far. highly recommended. Not many ameties but Worth for the price you pay."
Very Good
121 reviews
8.1/10
1 night
From CAD 83
Check Availability
See more hotels near Juarez
Latest Reviews for the Best Mexico City Hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay
8.7/10
Very Good
AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
GGuest UserI recently stayed at this hotel and was thoroughly impressed with the experience. We arrived quite late, around midnight, but the staff were accommodating and made the late check-in smooth and hassle-free. Security was present at all hours, which made us feel safe throughout our stay.
The apartment itself was modern and very well-equipped with all the utensils and facilities we needed, making it easy to prepare meals and feel at home. Everything was spotless and smelled wonderfully fresh the moment we walked in.
Overall, I’d highly recommend this place for anyone looking for a clean, secure, and comfortable stay with great amenities and friendly service.
GGuest UserOverall the hotel was good.
The room was clean and organized, neat, no issues. Shower was nice and hot, comfy bed and a safe, all good. No minibar or fridge however, which is maybe a bit underwhelming for a 4 star hotel but it was fine for me.
Location was good, reasonably close to the city centre and with several public transport options nearby. (Though I found the public transport quite confusing in Mexico City)
My only issue was that I originally booked through another agent and when I arrived the hotel informed me that the booking had been cancelled on the same day I booked it, and they wouldn't offer me the room or price match to the original booking, so booking the second time was about 8 euro more expensive, not a lot, but irritating. However I contacted my other agency and the informed me that it was due to a failure for the confirmation going through on their end, so not the hotel's fault.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
GGuest UserThe hotel is in a good location, the staff are generally friendly, the facilities are average, and the price is reasonable. Things to note: [1] Choose a room facing Liverpool Street. Otherwise, the sound from the nearby bar is deafening and you won't be able to fall asleep until 4 a.m. [2] The staff basically only speaks Spanish. Bring a translator. Otherwise, it will be impossible to communicate.
GGuest UserI booked this hotel for a 23-hour layover in Mexico City on an Aeromexico flight to Guatemala. It was great because it was near a metro station, which was easily accessible from the airport. The hotel is at least 3-star rated. The room was spacious, the closet was spacious, and the bathroom was clean. The staff were all friendly. My room was a bit noisy, which was a bit uncomfortable in the middle of the night, but not to the point of being terribly annoying. The only real disappointment was the lack of a coffee pot. I desperately wanted coffee, so I went to the first-floor restaurant to get some warm water. The bed was also good quality. Overall, I'm satisfied. I recommend this hotel to anyone looking for a quieter, more urban location away from the touristy city center.
LLiuxiaoxin™The location of the Youth Hostel 🏨 is excellent. Located in the center of the city center. Don't be too convenient to go to the surrounding museums! Breakfast is included from 8 am to 10 am. In addition, a Margaret cocktail coupon will be given on the first day of stay. Going to the rooftop bar on the sixth floor is really not too pleasant. At my request, I arranged a lower bunk bed for me. Luggage can be stored for free at the front desk. The 15% discount coupon given at check-in is more cost-effective than going to a fast food restaurant. The five-story leisure area and self-service kitchen can be used to filter water references. too convenient. Full score recommendation 🇲🇽
HHaidezhexueThe hotel is in a very good location, and the Independence Column is just a few steps away. However, the hotel is very old, and the rooms are very old, almost like those in the 1990s. The breakfast is in cooperation with the restaurant downstairs, which is a very distinctive Mexican restaurant. However, there is a main road downstairs, and the noise is a bit loud. The air conditioning is centrally controlled and cannot be controlled in the room. However, the room is large, with a separate kitchen, microwave and refrigerator, but it cannot be turned on. The price-performance ratio is OK. It is not recommended for travel and vacation
What is the average price of a hotel in Mexico City for this weekend?
According to Trip.com’s latest 12-month data, 3-star hotels in Mexico City have an average price of CAD 231 per night this weekend. For 4-star hotels, the average rate is CAD 434 per night. If you’re seeking luxury, 5-star hotels in Mexico City typically cost CAD 1,166 per night this weekend.
What is the average nightly price of hotels in Mexico City on weekdays?
Based on Trip.com’s latest 12-month data, the average nightly rate for 3-star hotels in Mexico City on weekdays is CAD 214. For 4-star hotels, the average cost is around CAD 405 per night. For a luxury stay, 5-star hotels in Mexico City generally have an average price of CAD 1,199 per night on weekdays.
What are the best pet-friendly hotels in Mexico City?
Find the best hotel deals and promotions on Trip.com, available year-round for both first-time and loyal users. Please check the promotions page to see what promotions are available now on Trip.com.