Wyndham Garden Lanzhou West Railway Station

The hotel is in a great location, very close to Lanzhou West Railway Station. The facilities are all available and very new. The beds, quilts and pillows are clean, soft and comfortable. The service is also very good. They can collect the laundry from the room and wash it and send it back to the room. Thank you very much!

Facilities: The hotel is relatively new Hygiene: Very poor. The bed sheets and quilt covers were not cleaned. One of the four pillows was not changed. It smelled very bad. There were black residues on the quilt when it was opened. There was a layer of hair on the floor and the furniture at the head of the bed. The bedside lamp was not cleaned. I called the front desk to change it. Hygiene is very important when staying with children, so the experience was particularly bad There was a smell of smoke in the corridor, and there was also smoke outside when I woke up in the morning. I stayed in Hyatt for three days and it was only 300 yuan more expensive. The breakfast was very rich. There was a swimming pool and a bathtub. The bathroom also smelled bad. Breakfast: Share a restaurant with the hotel next door, which is outsourced. Not rich, and the hygiene experience is not good. I ate a bowl of beef noodles and left... I don’t understand what the difference is between a hotel of more than 700 and a hotel of 300

Very bad experience, very bad service, very bad cleaning... 1. Arrived at the hotel at 2pm, and was told that I couldn't check in because the room was not cleaned. A lot of people were waiting in the lobby, and the reception capacity was poor... In addition to letting the guests wait on the side, there was no solution. 2. There is not a spoon in the whole hotel🥄... I bought half a watermelon🍉 and went back to the hotel in the evening, and prepared to eat it directly with a spoon without cutting it... I called the customer service center to send a spoon... The reply I got was "We don't have a spoon in the whole hotel, or you can use chopsticks"... Eat uncut watermelon with chopsticks? It's really weird... After many communications, I asked them to help cut it into pieces, or I didn't need a spoon... The reply I got was "You take the watermelon to the front desk, we will help you cut it on the spot, so as not to cut it badly"... Let the guests carry it to the front desk by themselves? Afraid of cutting the watermelon badly? ...In the end, I could only carry the watermelon down, cut it twice with a mini fruit knife, and gave me chopsticks to make do with... The service and solution of a five-star hotel are a bit novel... 3. I stayed for 2 nights, but the room card only gave me one-day permissions... I returned to the hotel room after a tiring day, but couldn't open the door... I went downstairs to the front desk to renew the card, but there was no polite "sorry", but waited for me to say thank you? 4. The room hygiene is very poor, and the room is full of dust. Five-star hotels do not use vacuum cleaners for cleaning, but rely on customers to vacuum? ? 5. The hotel's breakfast and restaurant are shared with the hotel next door. The cleaning is average and the experience is not good...

The outdoor temperature was over 30 degrees, and the hotel didn't turn on the air conditioner. I couldn't sleep in the room until 3 or 4 in the middle of the night. The toilet didn't flush cleanly and made strange noises when it was working. I was forced to check out at 12 o'clock in the evening and changed to a hotel 500 meters away from Wyndham. Their air conditioner worked normally, so I slept well. I strongly don't recommend Wyndham West Railway Station. It's a rip-off.

This is my first time staying at Wyndham Hotel in Lanzhou. The hotel is clean and hygienic. The front desk clerk Xiao Du is considerate and attentive. He also introduced us to the local beautiful scenery and delicious food. [Strong] [Strong]