The hotel is right at the subway entrance, which is very convenient and close to Baita Park. The hotel room is also very comfortable. It is very convenient on the pedestrian street of Zhangye Street! However, the service at the front desk was very bad. It was the hottest day since the summer in Lanzhou. The room had no external windows, the air conditioning was not good enough, and only half of the wind was out. I asked the front desk to repair it after 8 o'clock in the evening. It was later suspected that the temperature we adjusted was too low, and it was said that the air conditioner had to be increased to make it work, but it still did not cool after adjus**ent. Then I looked for maintenance personnel, but they did not come until almost ten o’clock. The maintenance personnel only cleaned the air intake filter and said it was OK, but the room was still 289 degrees Celsius. The maintenance personnel insisted that the air conditioner was repaired, and we asked for it. I changed the room and the front desk said that there was no room. Since the front desk had just been working for three or four months, we told the front desk that if you couldn't make a reservation, we would call the boss and the front desk would never contact you. I can’t call Ctrip’s customer service. The customer service contacted the hotel. The hotel said that the air conditioner could only be repaired. The hotel said it could not charge back. Ctrip's customer service was also defeated. At this time, it happened that a young couple who had just checked in withdrew the room without explanation. We changed their room and the hotel refunded our price difference. But it was about midnight. Our room number is 8620. Very bad experience.
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