WoodSpring Suites Lebanon

The young lady at the front desk was very helpful and so polite. I ended up having to have two separate rooms for my guests. Both of the rooms were good sizes, both rooms had pretty big bathrooms, both rooms were very clean. The other guests staying at the hotel were very nice and helpful.

Posting this to save future stayers. The bed is like a pull out bed off the wall. Dirty. Toilets way too low, just had knees done and could barely get up, I’ve never had a toilet so low to the ground. Bug shells on the ground, no pressure when water turned on then continued with a loud noise coming out of the wall. Overall a really bad experience, had to checkout and get a new hotel the very next morning. Wouldn’t recommend.

150 dollars deposit which will take 3 to 5 business days to get back, bathroom had no shower curtain

the property was right off the highway, but there is no night staff to check in, thankfully i checked in early. The entrance at night was filled w drunks, druggies and undesirables. thankfully the entrance was locked and you needed a card to get in. The hotel itself was fairly clean but we didn't feel comfortable at all and checked out the next morning and we did get our money back for the rest of the days. maybe for a single man driving for business and needs a quick place to stay it might be OK but not for us.

The only issue that i had was the fact that they charge almost double the room rate for a security deposit which i think is a little excessive.

I was in shock that the check in desk closed at 7:30pm like it’s 1980 again but we didn’t have a wash tv remote but was able to get someone to get us one she was amazing asked for extra pillows but didn’t get any so only get one pillow if there is two of you I have to be at a 45• angle and there was black mole in the shower area when told check out of this they acted like that they don’t care also there was non coffee pot dishes or nothing but have a small kitchen area also there was dirty wash rags in dresser drawers and string smelling **** that is not legal in this area

The rooms were very unclean. Lots of mold. Does have a full kitchen but no utensils. No coffee.

All the staff except Rebecca (the manager) were pleasant and helpful. She rubbed me the wrong way when I asked about towels to Kerry and Floyd. She butted her way into our conversation and was very rude and unaccommodating. The washers and dryers did not work how they should have. I wasted so much time dealing with the washer and dryer machines due to the washers not accepting credit cards. The hotel did not have any quarters to accommodate their guests. Kerry was very helpful considering the situation and supplied me with some. As I was at the dryer inserting coins it kept rejecting them as Kerry was helping me, in that instance the manager Rebecca barged in with what seemed to be a personal problem, one that should not have been directed at me being I am a guest of the property. She said Kerry COME out to the reception as if I was oblivious and not a paying customer who needed help. I asked her if she was the manager because I really could not tell. I told her about my problem, and she did not respond as a “manager” should, by saying to me I can check out if I am not satisfied. My clothes are not dry at this point, and I am pissed right now! She says,Call the number. Another guest was in the laundry room, he told me that she is a B* very rude, and always saying that to guests. I’m in my last quarter and the machine stole my money, so I went back to the reception area and waited in line, two guests who were checking in told me that she was rude on the phone to them. I would.

There were no staff working. I tried to check in but there were no after hours workers (approx. 7pm). Several customers were calling the after hours number, leaving messages with no response. After 30 minutes of no service we left and found a different hotel. I fully expect to be refunded. We would love to have stayed there but they made it impossible to get the room we reserved.