Second-class environment Third-class facilities and services
Environment: very good
Transportation: It is recommended to drive. It takes 1.2 kilometers to enter the hotel from the main road. Either drive over the hotel room or take a sightseeing bus
Facilities: relatively old
Service: Except for the front desk staff at 7:00 pm on July 25th, the other staff were very good, especially praised a tourist bus driver, a young man who helped me with my luggage when we changed rooms and accompany us all the way , give him a thumbs up. Service can be top notch if not for the front desk staff at that time.
Service accident: At 7:00 pm on July 25, 2021, we checked in at the front desk, and the waiter He Xianqiong handled it and gave us room 5308. Later, we went to the room and found that there were items from the previous resident, including some valuables, We immediately called the front desk to ask for processing, but no one responded after 10 minutes. After calling the front desk again, we sent a young man (a young man with good service) to drive us to the front desk in a sightseeing car. I asked at the front desk how to deal with this situation. All the service staff lowered their heads and said nothing at the same time. When I wanted to ask again, there were other guests checking in, so I didn't interrupt. After waiting for more than 10 minutes for other guests to check in, I When I asked the waiter He Xianqiong how to deal with it, she said impatiently, "Wait a minute." I got angry on the spot and scolded them for being irresponsible to the guests. Only then did she ask other colleagues to help me change rooms. The service staff He Xianqiong and the staff at the front desk at the time did not express any guilt during the process. They thought I was very troublesome. ! And this is not an exception, the guest next door to us has the same problem. The flawed management process and poor service attitude are really unflattering. Just imagine that when I go out, someone else enters my room. In case of any loss, who will be responsible? !
Your hotel is definitely on my blacklist, never again!
Original TextTranslation provided by Google