Best Western Plus Kurhotel an der Obermaintherme

You can't use the Thermen Baeder unbtil 1530 with a room key. No one told us that you have to make dinner reservations before 1600, we tried at 1630 and it was too late. The staff did not try to help us in any way. It ruined my husband's birthday completely.

Sehr gut Hotel und gut essen. Spacious rooms, good cleaning and excellent food. Nice spa area at the hotel and easy access to the Therme. A number of beers to try at the bar. The staff is professional and friendly.

I did not find better place for the stay around Bamberg. The connection to Bamberg is fast and it is worth it, staying in Bad Staffelstein, and enjoying hotel surroundings and amenities. Perfect in every aspect, definitely come back again.

PERSONAL Frontdesk personal unaufmerksam und unhöflich. Nicht hilfsbereit. Alle junge Frauen ohne Technische Kenntnisse. Restaurant überheizt. Übergenaues (zeit) Massagepersonal. Reinigung der Zimmer war in Ordnung. Frühstück sehr gut

Nice and clean hotel with friendly service. Close to city center where you can find small shops. Breakfast was also fine. Only downside was the crowd of people in the morning and the long que in front of egg buffett. maybe they need to extend the size of this buffett.

Always stay when on business in Germany. Lovely place with great friendly staff

I've stayed several times here, and have generally been most impressed. However on the last twice I've visited the restaurant has let itself down badly by offering a buffet dinner instead of the a la carte menu. The first time this happened it was just as things were getting back to normal after the second lockdown, so I assumed this was a post-Covid compromise. However on this occasion I booked a table in the restaurant for dinner, expecting it to be the high point of our holiday (the prices aren't cheap, but the food is marvellous): the menu was on display - and when we arrived it turned out that the menu as advertised was not on offer and it was only a buffet service. I complained about this both in German and English, telling the (very courteous) assistants that I thought this was unacceptable, and even dubiously legal to accept restaurant bookings under false pretences; if a menu is on offer one expects to order from it - of course we're not going to complain if the odd dish isn't available, but had we known that it was going to be buffet night, we'd have booked the restaurant for a different day. There are excellent Italian and Greek restaurants three minutes walk from the hotel; do they prefer their residents to patronise those? I fear the answer might be 'yes'; the hotel seems to be geared increasingly towards the conference trade and the private visitor gets what's left. This is a pity; but they need to do better

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The staff was very helpful, with translations, booking a COVID test so I could take my next flight, getting taxis etc.