Guest User
May 12, 2023
My wife and I stay at this hotel three or four times a year on our journeys south and north in France and it is always outstanding. However in May 2023 we booked in as usual with a lovely receptionist and went to our rooms. It has been unseasonably cold in France in May and when I asked the kind receptionist why our room heating did not work she said it had been totally switched off. She kindly offerred to bring up an electric fan heater which she instantly did but it was clear that this device was centrally controlled in order to save on electricity despite customer comfort. The kind receptionist was later observed collecting room serivce trays on our floor and also working on the ground floor bar as well as on reception. Whilst all businesses must make profit, and overhead savings in hard times are perfectly understandable, the comfort and experience of loyal guests is always paramount otherwise they will simply vote with their feet! Come on Novotel - you have a fantastic and hard earned reputation to protect. Please cherish it and sort this out. Thank you. Richard Hirst.