O Eletrico Guesthouse

My worst experience in any hostel ever (have been travelling all across Europe) I have recently stayed in this hostel. The location is medium dangerous, the building itself is stinky, it is challenging to identify which apartment is the guesthouse (not just for me there were two other couples waiting at the entrance). The street is VERY noisy, and windows do not protect you from that, not even the window blind properly from the sun. The apartment was spotless clean and the beds were comfy that is the only positive thing I can say. There was only one bathroom with toilet for I don't know how many rooms as I have not checked the whole building, but I would say at least 5 rooms, so 10 people at least. The guy at the reception was incompetent, the management lady very angry and started to shout to me in Portuguese when I flagged an issue that a hand sanitizer was malfunctioning and as a result the product ended up in my face and damaged my brand new coat. The owner who I spoke over the phone neglected his responsibility did not even apologized for the inconvenience or thanked me for protecting other guests from the same issue reoccurring, instead he told me over the phone it was my fault as I pushed the thing too hard without even checking the condition of the facility within his own hostel... This level of customer service is even below zero really. So the whole stuff is extremely rude I would recommend anyone to stay away from this place. Not to mention that there was an air conditioning in the room but if you are unfamiliar with certain set-ups like energy saver mode and night mode you could not get your room heated and it was used as a default setting...

Great place to stay in a semi busy area full of different cultures. Bed was comfortable, the bathroom was always clean. It does get a little loud in the area, would recommend wearing ear plugs if noise bothers you. I would definitely stay here again.

The hotel was very clean and always smelling good. The receptionists were very helpful. I had a great staying.

Location is just about 3 minutes walk to Metro Station. Staff offered to help us take the luggage from G/F to our 2/F room. We're allowed to check in early to our room when it's ready. Our room is facing the street, underneath is a bar. On Friday nite, we're quite bothered by people's talking noises outside the bar until passed midnite. It was quiet on Saturday nite as the bar was not opened.

Booked a reservation and emailed that I’d arrive after reception closes at 10pm. I was assured TWICE that someone would be at reception (for an extra fee). I arrived at midnight and guess what? Nobody is there and nobody answers the phone. I had to walk around the sketchy area in the middle of the night looking for another hotel

Staff were very helpful. Alessandro is the best, he went above and beyond to make our stay enjoyable. Bruno was also very friendly and helpful.

We stayed for 3 days and were very happy with our stay. Bruno and the rest of the staff (did not catch their names) were so helpful and nice they really made our stay comfortable. Would stay here again. The hotel was quiet and very conveniently located.

Great little place. Clean. Alessandro and Bruno very helpful. Above and beyond.