Comfotel Prpl

A nice budget hotel located very close to Westfield shopping centre. The front desk people were super helpful, Jamal ,Zubeer and Aline from housekeeping as well. Rooms above the basement are decent and cosy.

checking in with the staff was fine, however once in the room there seemed to be what looked like a blood stain on the carpet, strange stains on the walls, inside of the drawers were mouldy, some of the lights didn’t work and we woke up with rashes on our faces/necks from the beds

The room itself was dirty, marks and stains all over the walls, only given one pillow which had a stain on, one towel each for a whole weekend, the Tv had a big crack in and was put up wonky. The bathroom was clean. The room was tiny and when we asked for an extra pillow we were told they don’t have any. A

The staff were super friendly & check in was easy. Location was great for the show we had. The room wasn’t that clean sadly. Dusty mugs, stained towels & the shower grouting was very discoloured. Had to ask for an extra towel to use as a shower floor mat to avoid slipping. Bed was comfy, and a cute toiletries pack was provided. The handyman let himself into our room without knocking when we were in there, which could have been very embarrassing, but luckily wasn’t. Annoyingly the room was cheaper online on the day of check in, so we ended up paying more than we could have.

The property was just average but the one fantastic thing was the maid called Alina. I accidentally left my purse behind with my work keys and NHS smart card in. After calling the hotel several times was told the maid did not find my purse and when I asked if she had checked on the floor by the bed was told I would have to wait until 1pm for the maid to clean the room , even though the occupants check out at 11am. Very uninterested and dismissive. Upon further questioning was told that the maid had checked the floor. Not content with this answer we waited at the entrance of the hotel for someone to come out so we were able to get back in. My son found the maid , Alina , who immediately went into the room we had vacated and she looked on the floor next to the bed and found my purse. I am so so grateful to her. She was so helpful and kind. The nicest employee in the place. This review is for her. Thank you so much

Large and warm room. I would just add a mat for the bathroom floor and a shelf in the shower bubble bath.

The room was fine for a very basic stay but it would have been useful to know in advance rooms were several floors up with stair access only. The room had had a basic clean but toiletries from the previous occupant had been left in the bathroom, tea and coffee holders were full of dust and the sachets looked like they had been there a long time. The bedding was clean but also quite basic with a summer duvet which wasn't really enough for a stay in January, and the hair dryer didn't work. If you need a basic place to stay just to get your head down this was fine but absolutely no expectations of anything better.

A little rough around the edges but very safe and secure place to stay. Great staff and gave us a free upgrade.

Property was not at all clean. Whosever owning this business and charging so much for rooms, please at least get it cleaned properly. No one wants to see hair on beds and in bathroom. Businesses should have some moral values to deliver services for what they are charging and this property owner doesn’t meet any of it. Very bad. Had to stay coz there was no other option. Just hopeless.