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Homewood Suites by Hilton Long Beach Airport
4.4/5100 Reviews

Homewood Suites by Hilton Long Beach Airport

Long Beach|2.33km from Cherry Carson Assembly of God Church
I just completed a 9 day stay at this property. It is a very clean hotel and the rooms are modern. Having said that, I do feel that the hotel management is taking advantage of the Coronavirus pandemic by not providing any housekeeping service for guests, regardless of length of stay. I have been working and traveling steadily since the pandemic occurred. Every other hotel that I have stayed at has reduced the frequency of housekeeping service to guest rooms to every other day or 2 or 3 times a week at the least. I was always informed of this when I checked in. I was not informed that this Homewood Suites was not providing any housekeeping service to any guest when I checked in. It was only when my room had not been serviced for 2 days that I had to go up to the front desk (they never once answered the phone the entire time I was there)to inquire what was happening with housekeeping. The lady at the front desk confirmed that no housekeeping service was being provided and gave me a large trash bag to put my accumulated trash in. I was never informed as to whether I was receiving a discount on my room rate because no housekeeping was provided. Even though the hotel was far from full occupancy, I was also being charged $12/day for parking, which I had no issue with. Had I known this hotel had eliminated all housekeeping service, I would have stayed elsewhere. I work 10 to 12 hours a day and hate coming back to a dirty hotel room. I am a long time Diamond member and feel some housekeeping service should have been provided

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Searching for hotels near Cherry Carson Assembly of God Church? Compare room rates and reviews to find your ideal stay.
Quality Inn Long Beach - Signal Hill
3.7/5100 Reviews
Free parking is very convenient. There is a Chinese waiter and it is convenient to stay. There is a microwave refrigerator in the room. Living on the first floor, I still worry about safety, quiet overnight, no mess around. Check in at 10 o'clock in the evening, no one is moving around. Breakfast is simple, but the category is complete, with fruit. It is ok to take away other people who have not finished eating.
Sunshine Motel
3.5/510 Reviews
Good The room is clean, the bathroom has hot water.
Courtyard Long Beach Airport
4.3/5104 Reviews
I love this hotel. It's pricy but you get free parking and it's by all the shops and the airport. Laundry on site. Very clean. Very nice staff. Bar, lounge. Nice beds. Cool place.
Homewood Suites by Hilton Long Beach Airport
4.4/5100 Reviews
I just completed a 9 day stay at this property. It is a very clean hotel and the rooms are modern. Having said that, I do feel that the hotel management is taking advantage of the Coronavirus pandemic by not providing any housekeeping service for guests, regardless of length of stay. I have been working and traveling steadily since the pandemic occurred. Every other hotel that I have stayed at has reduced the frequency of housekeeping service to guest rooms to every other day or 2 or 3 times a week at the least. I was always informed of this when I checked in. I was not informed that this Homewood Suites was not providing any housekeeping service to any guest when I checked in. It was only when my room had not been serviced for 2 days that I had to go up to the front desk (they never once answered the phone the entire time I was there)to inquire what was happening with housekeeping. The lady at the front desk confirmed that no housekeeping service was being provided and gave me a large trash bag to put my accumulated trash in. I was never informed as to whether I was receiving a discount on my room rate because no housekeeping was provided. Even though the hotel was far from full occupancy, I was also being charged $12/day for parking, which I had no issue with. Had I known this hotel had eliminated all housekeeping service, I would have stayed elsewhere. I work 10 to 12 hours a day and hate coming back to a dirty hotel room. I am a long time Diamond member and feel some housekeeping service should have been provided
Hampton Inn Long Beach Airport
4.4/5100 Reviews
We were stranded, flight cancelled last minute due to Las Vegas high winds, our connection. Tired, weary and feeling hungry and grungy, we made a reservation and then called to inquire. ”Is there a courtesy airport pickup?”, ”Yes M'am, I'll be right over!” Music to our ears. And! The place is bright, cheerful and spotless, with plenty of coffee, tea and smiles. We are in love!
Long Beach Marriott
4.3/5102 Reviews
As a flagship Marriott branded property, I have to say that I’m disappointed in the service from the check in staff. She was rude and temperamental and really needs to find a job she can be happier at. When I addressed that I wanted to speak to a manager the response was “there isn’t one”. I requested that I did not want to be helped by her and requested for someone else. I expressed how disappointed I was with the new person and she checked me in and knowing I was upset, a manager on duty never reached out to me during my stay. After getting a hold of a general manager and expressing my issue the response I got was that “fortunately we live in America and we all have choices”. As a manager, this is not the response I was expecting, especially from leadership at a brand leader in the hospitality industry. I strongly suggest that this manager be replaced with someone that values and understand what the hospitality industry is about and someone that cares and values their job. The property itself is beautiful and well maintained, it’s just that unfortunately the staff and general manager need to learn more about compassion and retrained. Because of this I would never stay at this property again. As a Hyatt globalist, Hilton Diamond and Bonvoy Gold… I really regret staying here and my expectation of service fell short. The post isn’t to complain about my issue but there are other choices in the area where the properties are as good if not better with better service. This place should not be rewarded with rooms filled as they do not value their customers.

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