Verified traveler
February 26, 2024
When booking the hotel, I added a request for late check out because we would be arriving so late. At our check-in (well after midnight) I asked the night auditor for a late checkout. She explained she wasn’t authorized to approve it but that she would put our name on the late checkout request list and leave a note for morning manager. While doing this, she said as of then, our names were at the top of the list and actually the only ones on the list. My husband went down to front desk that morning to confirm the request. Solid No, denied, not willing. We got 5 hours of sleep and had to rush out in the morning without showering to be out by their check-out time or we would get charged. Totally rude & not accommodating.
As for the rooms- the bed & pillows were nice. The TV was big but had limited channel options. The bathroom is in DESPERATE need for a makeover. It was bad, bad, bad.