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5 star

Hotel Fenix Gran Meliá - The Leading Hotels of the World
4.6/5110 Reviews

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Milla de Oro Madrid|0.47km from Trobador
As a whole, this property is excellent. My family and I stayed here for one week in April 2022. We stayed in a two bedroom suite on the sixth floor, which was clean, comfortable, and had great views of the Plaza Colon. Amenities were stocked well and things were replenished well daily (expected, but often not delivered in hotels). We were also given access to a lounge on the seventh floor that served breakfast each day and snacks, which was a fun break from sightseeing. Elevators are very slow and small, but that is to be expected of a hotel this age. The location is decent, but not amazing. You are at least 0.7 kms from all the major sightseeing, so be prepared for 25 minute walks each way or use the metro. The reason why this hotel did not earn a 5/5 was because of what happened on the final day of our trip. When we returned, there was a leak in the ceiling dripping water into one of the rooms. It turned out that the water was coming from a terrace jacuzzi and that it was not fixable. We were moved to a lower quality room (same layout, but lower quality) on the first floor (note to hotels: never downgrade your guest). The staff also seemed unapologetic and did not offer any compensation for our trouble. This left us with a sour taste in our mouth and ruined what could have otherwise been an extremely enjoyable stay. Overall, I'd recommend this hotel, but there are definitely other solid options out there too.

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Searching for hotels near Trobador? Compare room rates and reviews to find your ideal stay.
60 Balconies Design
4.6/539 Reviews
Madrid City Center
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One Shot Recoletos 04
4.1/5104 Reviews
The hotel is very stylish and tasteful, the hotel room is very small, there is a garbage can in the bathroom. Very noisy, very poor sound insulation or no sound insulation. No Wi-Fi password for the room was provided at check-in, and when we called and asked, we were told to send an email to us, and we never received this email. Later, we went to the front desk to solve this small problem in person.
Apartamentos Recoletos
3.7/593 Reviews
The room 109 that we were assigned was not up to the price. The microwave oven in poor condition and with evidence of burnt paint on its door; The water did not flow in both the sink and the sink; We had to request immediate repair. The table was old, neglected, with traces of faded paint that made it look dirty. The door to the room did not open completely because the floating floor had swollen so much. Complete door shaking is only achieved with force. Negative the benefit/cost of the room.
VP Jardín de Recoletos
4.5/570 Reviews
Extra bed, close to the attraction, convenient
AC Hotel Recoletos
4.4/547 Reviews
This lovely hotel is truly a gem. We just finished a 10 day stay and loved the entire staff. The hotel had a boutique charm to it, modern and cozy. The hotel restaurant has very nice breakfasts and at night a bar and light fare as well. The hotel is located in one of the most vibrant areas of Madrid. Outdoor and indoor cafes, shops and restaurants. The Prado and Sorolla Museums are within walking distance or a quick 5-10 minute cab ride. Cabs are very reasonable and Uber as well. Madrid is an extremely fun walkable city. We totally enjoyed both museums. Joaquin Sorolla was an extraordinary artist in the impressionist style. The museum is housed in his magnificent original mansion. We found the Madrid people friendly and helpful. We would choose the AC Recoletos again if we return to Madrid.
Hospes Puerta de Alcalá, a Member of Design Hotels™
4.4/566 Reviews
Overall we stayed in 3 rooms - the first we rejected after one night because the shower was unacceptable with an awful smell of drains emanating from it and there was no bath as alternative. The second they moved us to was much better with bath in the room but it had a shower cubicle which again smelled of drains - we didn't use it. The 3 rd room was a luxury duplex suite after we'd left the city and returned for one more night - yet again the shower smelt awful and they had to send the housekeeper up to pour disinfectant down it. They blamed rain but it hadn't rained on all the days - I blame the construction of the showers - marble slabs with gaps in between where dirt and mould was visible - frankly quite awful. We found the hotel otherwise a bit strange in layout but comfortable, nice terrace bar/restaurant and a good buffet and cooked breakfast. Staff were helpful except for young lady who suggested I needed 40 minutes or more for taxi to train station - I got there in under 5 minutes !

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