Emaar Andalusia

Our pilgrimage was meant to be seamless. Choosing your hotel, so close to the Haram—a short walk, as promised—felt like the right decision. The journey, however, took its toll before we even arrived: a delayed flight led to a six-hour travel ordeal, and we reached at the hotel exhausted but hopeful on January 10th. That hope faded at the front desk. Despite our confirmed booking for two rooms from January 9th to 12th, hotel’s system showed a puzzling three reservations. I presented our single trips.com itinerary for both rooms, only to be told I needed two separate booking numbers. The conclusion was delivered with an apologetic shrug: according hotels records, we only had one room. For a family of seven, fresh off a long journey, the frustration was indescribable. The proposed solution was to crowd all seven of us into a single room while they investigated. The room, we discovered, was disappointingly tiny—barely enough space for our luggage, let alone seven people. For four anxious hours, we waited in cramped limbo, our patience wearing thin. Thankfully, the issue was eventually resolved and our second room was granted on the same floor, few steps awayz While we were grateful for the eventual fix, the experience was marred. We also noted that while the walk to the Haram was conveniently short, the path itself was unfortunately quite dirty, which detracted from the sanctity of the approach. This wasn't just a booking error; it was a failure of hospitality at a moment when we were most vulnerable. The proximity to the Haram is the hotel’s advantage, but it must be matched by impeccable service and maintained surroundings to truly honor your guests' journey.

Excellent service and staff was very helpful, price wise much cheaper

This is by far one of the worst hotels I have ever stayed in, booked through Trip. com. The photos advertised a 258 sq. ft. room, but the actual rooms are nowhere near that size—barely 110 sq. ft., more like a low-grade hostel room. There’s hardly any space to keep luggage. The condition of the room was unacceptable: mattresses and corners had dark pan parag stains, the bed covers were dirty, and the washroom was poorly maintained with leaks. The AC smelled of fungus, was very old, and made loud noise. To make it worse, the windows were sealed shut. This is not a 3-star property as listed; it doesn’t even deserve 1 star. The receptionist was rude and refused to change rooms. Complaints go nowhere; Trip. com couldn’t even reach them because they use fake numbers. Feels like a scam targeting Hajis. Don’t trust the paid YouTube reviews. If you’re with family, spend a bit more and choose a reputable hotel.

So far is good, clean and very comfortable

It Was A Good Experience Close To The Haram And Easy for Prayers

Very good position, cleanliness and help. But the room was too small with three beds and I am only one person