Home2 Suites by Hilton Sarasota Bradenton Airport

Friendly staffs with warm welcome and excellent service

Peggy at the front desk was rude and verbally combative. The checkin process was over 45 minutes. The room was nice but missing blankets, pillows, sheets, and towels. Noisy due to airport accross the street. Bed not comfortable and pillows old and flat.

Great for the price. We were looking for something good and inexpensive since we'd only be sleeping there. The room was perfect for both part-time work and part-time fun, with nearby beaches, shopping, and dining areas. Nice apartment feel for the 7-day stay. Breakfast was okay, but appreciate the effort to provide options. Ample parking, but the side door was not working from the outside; had to always enter through the front entrance. The staircase near the room was not lit, so we avoided using it. Overall, great experience. Quick shout out for Peggy, she was amazing at checkin and throughout the stay.

The Homesuite2 was good but not great. The complimentary breakfast was a "B", but it was free. The ADA showerdoes not keep water from going on the floor. The HVAC goes between cool and heat when the thermastat is set to 75. I will not stay at this hotel again

Peggy who greeted us when checking in was wonderful and gave us information about the hotel and the area. Wonderful addition to your team.

My stay was great and the staff was really nice. I only had one complaint was of Peggy. When I checked in she had already charged my card that was file for the whole stay when I had already paid through *******. This prompted a fraud alert on my account which cancelled my card. This was big inconvenience because my trip in Florida was for a whole month and now I didn’t have my card. Peggy had to call her manager multiple times because she had made a huge mistake and she didn’t know how to correct it. She also seemed as if she didn’t know how to even use a computer. She also charged me twice for the incidental fee. Thankfully, they have Kayla that actually knows what she’s doing and reversed the charge. When I checked out, I accidentally forgot a necklace in my room and when I called to ask if anyone had found my necklace, I was told by Peggy that I would have to put a claim on some website. When I went to the website, the hotel wasn’t even listed on the website so I could make a claim. I called back the next day and I spoke with someone else and they took down my information and they said they would check with the staff. Peggy didn’t even bother to say she would check with the staff. I called back a few days later and Kayla said they found the necklace. I went to pick up my necklace and unfortunately Peggy was the front desk and I asked to speak with Kayla and she must have been in a bad mood because she didn’t greet me she just yelled out for Kayla to come out.

The room itself was clean but the hallways needed help. Don’t look up in the hall or the vibe will be tarnished. It’s very dusty and dirty. We also had to pay extra fees because we booked through a third party. The lady at the front said they “forgot” to collect the whole payment and charged us more when we got there. They also have a fire pit which I was excited to use at night, except it didn’t work. We were told that it had it been working for at least a year. The room was quiet and had all the necessities but that’s about it.