Arcanus Hotels Sorgun - Ultra All Inclusive

Excellent services and everything was great

We came home Tuesday after a long eleven nights. We had a great holiday. There’s are many staff members that made our holiday amazing such as Umut, he works in the restaurant, pool bar and lobby bars, he was very kind, helpful and attentive from the start to the end of our holiday. Another member was Resul, he was on lobby bar 2, he was making cocktails to our liking and was very friendly. The main staff at the pool bar that were called Mehmet and Furkan they were very friendly, welcoming, and knew who we was every time we visited. The lovely lady at the patisserie Fatos was also very kind and helpful. At the beach bar Suleyman was helpful and polite and always he looked really happy. Seeing staff happy makes you happy as well. The two ladies in the lobby bar were called Ayse and gamze and they were amazing, there were one day where I was really poorly, they was doing all they could to make me feel better and to make me feel happier. Burial at the passion bar was very nice always making excellent cocktails,milkshakes and smoothies. Another lovely lady we would like to mention is the lobby cleaner Sacide, she was a kind hearted lady, very friendly and ever so helpful. Overall on our holiday, all staff mentioned were very friendly, attentive, provided a superb service, the entire time we was there their bar superviser who helped with translating Emre should be very proud of his team. The ala cartes we had two, we had both Italian and Mexican, the Italian was outstanding, however this restaurant is always full. I recommend that the hotel, swaps the Mexican and Italian ala carte places over just as the Mexican on our holiday was never full. The Mexican was nice food. Both staff in these ala cartes provided an excellent service. The grounds were very big, and the beauty of the layout is well organised. The hotel is clean. The rooms were good and clean. However, the food at the buffet restaurant would put us off coming back to this hotel, as there is not that much choice. Food was very repetitive. We found breakfast and evening very tough to find food we liked. Overall, the hotel is a beautiful hotel, with the best staff, but we are unsure if we will return unless the buffet restaurant is improved.

Thank you for allowing me and my family to have a wonderful time at the Arcanus Sorgun Resort Hotel. All the staff were always helpful and approached people with a big smile and positive energy. I can wholeheartedly recommend this hotel because there is something for everyone. Every day full of entertainment for adults and children. Also, I am fully impressed by a large selection of delicious food, own baked goods, fresh fruit and vegetables. Thank you very much for the hospitality. I am already looking forward to my next visit. See you next year.

We came to hotel with family to celebrate my wife birthday. From arrive we been surrounded by very friendly and helpful staff. Every person of staff was make every day to feel like in home. Kadir, Tanner, Halil, Alper, Emre, Mert, Seyfican and all others made our holiday best of the best. Food is amazing, both a'la carte restaurants which we visit was amazing and delicious. Definitely we will back there next year to see again our new friends. Tesekur Ederim. We love you all.

Positives: Good value for money. Food ok. Nice location. Fairly clean. Good service mostly. Nice views. Negatives: very noisy everywhere thanks to high number of noisy guests/children. The worst for me was the permanent mainly techno music in all bars and around the pool. The noise also in the dining areas and in the room and the lack of soft cushions for the sun loungers will prevent us from coming again.

Just returned from a beautiful stay at this lovely hotel with my family to celebrate my daughter's birthday. Lovely welcome from the very start and all the staff we came across couldnt do enough for you. Have to give a special mention to Ferhat and Kasim in Lobby bar 2 and Bekir in the restaurant who were so so friendly and helpful every time. Food was lovely and the hotel and surroundings were so relaxing. It was our very first visit to Turkey and can safely say we picked a really good hotel. If there was one just small criticism I had, it was that you really need to rethink your shower/changing arrangements for people who are having late flights. Our flight was very late in the evening and it was not ideal having to shower in the basement with people who were also using it who had been in the gym, just 3 showers was not ideal, plus nowhere to change apart from one changing room which was open to everyone and was also very busy. Would be better having either separate facilities/room to change into for late flight customers.

Fantastic hotel and staff would definitely recommend, hotel is clean, food is what you would expect from all inclusive, drinks are good (not watered down) plenty for the children to do arrived just as the season was starting and was not disappointed

This Hotel exceeded our expectations with its attentive staff, delectable cuisine, inviting bar, and stunning seaside setting. Nermin Acarer (Sales Asst. Manager) and Taner Kasalar’s (Asst. Guest Relations Manager) exceptional service added a personal touch to our experience. We highly recommend this hotel for a relaxing and memorable getaway by the sea. We can’t wait to return for another wonderful stay!

My husband,my Daughter and I have just come back from a week in this hotel and we were not disappointed,the rooms were very modern and clean, we arrived at 1am and check in was quick and easy, porter took our bags to our room, my daughters pull out bed wasn’t made up when we got there but they were very quick so sort and made.The air con in room worked well, we left it on all day and night as we left 1 room card in the slot the whole holiday as it was extremely hot when we went.the pool was so warm and inviting,plenty of sun beds but do start getting full around 10:00. Free mini bar in room which gets re-stocked every day, which I thought was a nice touch. The breakfast did seem a bit repetitive but found plenty of different meals at lunch time and tea time. There are a few Al A Carte restaurants that you need to book in advance but so worth it as we tried the Far east and the Italian. My daughter is a fussy eater but ate everything put in front of her as she loved it. Manavagat market is on Mondays and Thursdays which is worth a visit.also the big Nova Mall. 10 min on the bus and only €1 per person. The hotel has its own private beach and pier which is lovely on an evening with a bar and live music. There is a sports area to the side of the hotel in beach where you can hire jet ski’s, you can do parasailing, banana boat and much more, we all done the parasailing which we all enjoyed. The evening entertainment could have been a bit better but 1 night they had a retro night which was absolutely brilliant. Would definitely come back to this hotel.