Anonymous User
July 29, 2021
Hotel location is good. Room service staff are very polite. The service in the restaurant is poor, just arrived at 9:00 in the morning, and the customers started to take away the dishes while they were still eating breakfast, and they kept urging the guests, complaining about why you came so late. A waiter stood by the porridge bucket and scooped up the porridge and drank it. It looks like a state-run guest house 40 years ago. I have never stayed in such a hotel. In fact, during this trip to Hulunbeier, I felt that the people of Inner Mongolia are very kind and enthusiastic. It is probably a matter of concept. I hope it can change slowly and enhance a little sense of service. Many facilities in the room are not good. Most of the water from the shower is sprayed on the wall. We can only barely take a shower by covering the shower with a towel to gather water. The confirmed room type upgrade and early check-in were not fulfilled. I don't know if it is the hotel's problem or Ctrip's problem.
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