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5 star

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Breakfast

Novotel Marrakech Hivernage
3.6/545 Reviews

Novotel Marrakech Hivernage

Marrakech|0.11km from Restaurant Beyrouth
Fully agree with other reviews that this is the worst Accor property we have ever experienced. Dirty & LONG overdue for a deep cleaning. ”IF” -- & that is the operative word here -- IF this hotel has someone with the title of General Manager, that person is doing Accor a HUGE disservice in terms of total disregard of property condition. Accor Senior Management needs to pay this property a visit & either bring it up to standards or remove their brand signage. If our room had not been totally pre-paid & unable to cancel, we would have walked out. Photo 1 - View from room of roof top overlooking the pool area. Appears to have NEVER been cleaned off. Condom wrappers, soft drink cans, chip bag packaging, more cigarette butts than one could count, combs, ball point pins & other assorted & disgusting trash covering the roof top. Photo 2+3 - Carpet & furniture was so filthy & stained that we refused to stay in this room. Photo 4 - Room for guest use for ironing remained this filthy & unkempt during our 3 day stay. Indicative of the overall lack of any housekeeping focus. Photo 5+6+7+8 - Mold throughout the shower. Apparently housekeeping has never heard of the word ”bleach”. Photo 9 - Microwave cabinet covered in dirt & chipped & banged up. Indicative of the overall property condition & this was ”supposedly” one of their ”recently remodeled” rooms? Really? Seriously? Photo 10 - Absolutely FILTHY glasses left for guest use. Inside bottoms still covered in a white milk-like substance. Photo 11 - Holder for sugar packets on restaurant table with disgusting filth & dirt covering the inside bottoms. May have never been cleaned & those on 3 other tables we checked were equally filthy. Photo 12 - Restaurant water dispenser with clearly-visible mold around the edges, which looks like it is rarely, if ever, FACTUALLY cleaned &/or sanitized. All of the personnel we encountered were pleasant & courteous, but this place seems to lack ANY ”factual &/or professional” management. Does Accor even have a division that checks the standards of properties that are part of the Accor brand affiliation? You would never know if by the condition of this Novotel.

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Explore Guest Reviews of Hotels in Marrakech

Searching for hotels near Restaurant Beyrouth? Compare room rates and reviews to find your ideal stay.
Hotel Jadali & Spa
4.3/556 Reviews
We stayed at Jadali for 4 nights and the stay was nothing short of exceptional. When we arrived we were warmly greeted by Mehdi, who made us feel right at home, him and the rest of the staff were extremely hospitable through the visit and were always at hand to help with any questions we had, recommendations and bookings. The room was lovely, and the facilities are great, we had a traditional Hamam at the spa which was excellent, and a unique experience. The downstairs pool is incredible, and I suggest making the most of it during your visit. Overall, a terrific hotel, excellent facilities and very hospitable staff. Shout out to Mehdi and the rest of the team!
La Mamounia Marrakech
4.5/593 Reviews
Sidi Mimoun
Very suitable for taking pictures, the location of the hotel is actually okay, compared to Marrakesh is not big, before the taxi must tell the driver a good price, from the hotel to the train station to play the train as long as 10, the driver is hard to live 50, it is recommended Fierce
Novotel Marrakech Hivernage
3.6/545 Reviews
Fully agree with other reviews that this is the worst Accor property we have ever experienced. Dirty & LONG overdue for a deep cleaning. ”IF” -- & that is the operative word here -- IF this hotel has someone with the title of General Manager, that person is doing Accor a HUGE disservice in terms of total disregard of property condition. Accor Senior Management needs to pay this property a visit & either bring it up to standards or remove their brand signage. If our room had not been totally pre-paid & unable to cancel, we would have walked out. Photo 1 - View from room of roof top overlooking the pool area. Appears to have NEVER been cleaned off. Condom wrappers, soft drink cans, chip bag packaging, more cigarette butts than one could count, combs, ball point pins & other assorted & disgusting trash covering the roof top. Photo 2+3 - Carpet & furniture was so filthy & stained that we refused to stay in this room. Photo 4 - Room for guest use for ironing remained this filthy & unkempt during our 3 day stay. Indicative of the overall lack of any housekeeping focus. Photo 5+6+7+8 - Mold throughout the shower. Apparently housekeeping has never heard of the word ”bleach”. Photo 9 - Microwave cabinet covered in dirt & chipped & banged up. Indicative of the overall property condition & this was ”supposedly” one of their ”recently remodeled” rooms? Really? Seriously? Photo 10 - Absolutely FILTHY glasses left for guest use. Inside bottoms still covered in a white milk-like substance. Photo 11 - Holder for sugar packets on restaurant table with disgusting filth & dirt covering the inside bottoms. May have never been cleaned & those on 3 other tables we checked were equally filthy. Photo 12 - Restaurant water dispenser with clearly-visible mold around the edges, which looks like it is rarely, if ever, FACTUALLY cleaned &/or sanitized. All of the personnel we encountered were pleasant & courteous, but this place seems to lack ANY ”factual &/or professional” management. Does Accor even have a division that checks the standards of properties that are part of the Accor brand affiliation? You would never know if by the condition of this Novotel.
Es Saadi Marrakech Resort - Palace
4.5/568 Reviews
The first sight was amazing, the hotel, the room, the bathroom, the balcony were very large, the decoration was magnificent, the details were very attentive and the service was very good. The welcome snack is great, the bed is very comfortable, and the net red indoor swimming pool must be taken. The buffet breakfast category is rich in Morocco, but it is not suitable for Chinese tastes. The only downside is that the consumption is high, and a cup of juice at the pool side costs 80 dirhams. The hotel has a casino and did not go due to time.
Sofitel Marrakech Palais Imperial & Spa
4.2/542 Reviews
I have been a regular customer at the Sofitel Marrakech for over 12 years the experience has always been top class - It’s my favourite hotel in Marrakech.
Hivernage Hotel & Spa
4.1/572 Reviews
The location of the hotel is good, there are shops and food and beverage outlets nearby, and it is a 20-minute walk from Sleepless Plaza. The hotel's services lacked professionalism (maybe I met an intern), and the check-in time was nearly 40 minutes. I charged the city tax twice in check-out, which made me feel unprofessional.

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