Reserved room online but when I checked in the credit card was declined in spite of the clerk entering the data twice. When called my bank, the reason for the decline was because the clerk did not enter the correct expiration date; he had the card in his hand when he was checking me in. Stayed 4 nights/3 days; 1st night, no remote in my room; 1st day my room wasn't cleaned, 2nd day no washclothes or hand towels, 3rd great job!! Overall great room - good bed, clean, no bugs, good clean smell to the room; bathroom spotless!