102 Reviews
Staybridge Suites Tysons - McLean, an IHG Hotel
Mclean|0.36km from Forbidden City Express
At a cursory glance, my King One Bedroom Suite seems spacious and well appointed. It doesn't take long, however, before one can see that this place is in dire need of some TLC, most notably when it comes to cleaning. One of the first things I noticed upon checking in to my room was a card pledging IHG's commitment to a high standard of cleanliness, signed off by Julia and the Cleaning Team. One quick look around the place and it is clear that IHG and its cleaning team have not upheld this commitment. I was disgusted to find a long black hair nestled comfortably between a tissue box and the bathroom mirror, streaks and grime all over the floors, picture frames, and tables, and questionable stains on the bed's headboard. I have had to give this place a good scrub myself just to be able to bring myself to sleep at night. Sleep was next to impossible, however, as one of the guests down the hall seemed intoxicated and was shouting with his door open for at least 30 minutes. I tried phoning reception to inform them of the rowdy client and their suggestion was literally ”Go talk to them and tell them if they don't stop shouting, we will have to intervene”. I couldn't take it anymore and personally stepped outside to ask the guest if he could keep his voice down, but before I could get to his door, his groggy neighbor was already in the process of giving him a piece of her mind. Ready to put the previous night behind me, I woke up this morning to prepare some coffee and start my day only to find more stains on the fridge and all over the coffee maker and carafe. I would have cleaned it myself, but of course there was no dishwashing liquid anywhere to be found in my room. It's only my second day here and I can only imagine what surprises are in store for me tonight at The Staybridge Suites McLean. As a paying guest, all I ask is for a clean place to sleep and some peace and quiet. Instead, it seems I have signed up to be a pro bono cleaner and nighttime security guard. Internet connectivity is extremely sporadic so forget about working from home! I understand that the pandemic has posed some setbacks and that a room clean can only be offered once every three nights, but at least make sure that the room is cleaned prior to the next guest’s check-in. I do not recommend anyone stay here if they expect a clean and quiet hotel. This place's only saving grace is its proximity to DC and the stellar customer service skills demonstrated by Jonathan, the night shift representative who really streamlined the check-in process.
