Mercure Melbourne Therry Street

This was a really bad and frustrating stay. First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery. When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help. What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities. Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here. I hope my review is helpful for future guests.

Room was clean. A minor gripe is that there is no chain attached to the door for extra safety. I understand that the doors are double locked, however the chain is standard across all hotels and this is the first time I've seen it removed with the reason being that all chains have been removed since covid? Otherwise a very comfortable stay. Location is very convenient with a tram stop right outside.

Had a pleasant stay & would book again! Room was clean & good WiFi. Close to many attractions & 5min by foot from Melbourne Central

Hotel is ok, but very noisy… i can hear some noises in the morning or night…. Not sure what is that about i have to play some music to bed 💀🥲 隔音不好是嗎 還是有其他的東西 i wouldnt consider this as four stars

The hotel location was perfect. Close to all the city center attractions and just right next to Victoria market. The hotel facilities are acceptable and clean. Just inside the room and hallways are a bit too dark for me at night.

I recently stayed at this hotel and overall had a great experience. The room was just as shown in the pictures – spacious, clean, and well-maintained. The small kitchenette was a nice touch and made it convenient for light meals. The hotel is located in a quiet area, which made for a peaceful stay, yet it’s close to many restaurants, so dining options are plentiful. One downside, though, was the bathroom – the cleanliness of the walls could be improved, especially in the shower area. However, this was a minor issue compared to the overall comfort and quality of the room. The hotel is easy to reach, and I would definitely recommend it for a comfortable, peaceful stay with great access to local dining spots.