We stayed here for 8 nights, and unfortunately our experience was disappointing.
The only real advantage of this property is its location, which is very convenient. However, the overall maintenance and guest service need significant improvement.
One concern was the damaged door security latch inside the room. When we reported it to the front desk, we were told that the hotel had removed these latches since COVID. If that is the case, the damaged hardware should have been completely removed rather than left hanging in the room. It looks poorly maintained and raises concerns about guest safety.
Another issue was that the room was advertised as having long-stay amenities, including a microwave and cooking equipment. Unfortunately, neither was functioning properly. We reported this to the front desk and were told that someone would come to inspect it, but no one ever did, and there was no follow-up throughout our 8-night stay.
What disappointed us most was not the problems themselves, but the lack of action. The staff were willing to take complaints, but there seemed to be little interest in resolving them. Repeatedly acknowledging issues without providing solutions does not create a positive guest experience.
Given the length of our stay, we expected a higher level of attention and service. While the location is excellent, the hotel's maintenance standards and response to guest concerns leave much room for improvement.
