Hotel Vacances Bleues Balmoral

An out-of-time hotel badly in need of renovating. Everything about it is cheap, from the mattresses to the soaps in the bathroom, the bedding and everything - very poor. A/C barely works and the shower is scolding hot then ice cold. The pricing is way too high for such a hotel. Location is good but I'd rather pay more for an Uber to the centre, or walk than to stay here again. Cut my stay short due to illness, was glad to get out of the place, no refund given as I would expect from a poorly run and managed hotel. Avoid this hotel.

The room was very small and the in room amenities were not what would be expected of a hotel of that level. The breakfast was good but the bar/lounge and outside areas were uninviting and could do with an upgrade. The location is fabulous and reception were helpful.

Staff was very friendly and helpful! They went above and beyond to help with two very difficult situations.

no fridge in the room - you have to be lucky to catch a spot in the parking that belongs to another hotel..

Enjoyed our stay at this hotel. The staff are wonderful ! The property is well Maintained. Our room was clean, but could benefit from a little facelift. Beds and pillows very comfortable. The breakfast/restaurant gallery is a major bonus. Not only is the gallery beautiful with marble floors overlooking the water, selection was great. Served fresh scrambled eggs, sausage, pastries, deli meats, cheese, cereal, fruits, etc. Fantastic location, beach, restaurants, shopping all at your doorstep.

I want to express my deep dissatisfaction with our recent stay at your hotel. Despite the ideal location, several factors significantly marred our experience. First and foremost, the room's quality did not meet our expectations. It fell short of what we had hoped for, and we found it lacking in cleanliness. Furthermore, we were appalled by the aggressive behavior of the housekeeper, who barged into our room at 11 a.m. without even knocking, despite the check-out time being 11:30 a.m. This situation was unpleasant and entirely unacceptable. Additionally, I would like to acknowledge that the receptionist who welcomed us at 3 a.m. was very kind and understanding. However, we were deeply disappointed by the intervention of the front desk manager, Sabrine, who responded to our complaint with indifference and a blatant lack of respect. Her attempt to justify the housekeeper's behavior only aggravated the situation and discouraged us from considering future stays at your establishment. While we understand that mistakes can happen, we hope that you will take our feedback seriously and implement measures to improve the quality of service and staff at your hotel. In conclusion, we are profoundly disappointed with this experience and are not inclined to return to your hotel in the future. We hope that you will learn from this situation and strive to enhance the quality of your services