The location is excellent , the hotel property is very grand and kept well. Loved the size of the rooms and the amenities of the building. The obvious cons is the lack of employees, no one picks up- operator , concierge, even in house dining said they stopped taking order an hour before the dining hours finished because they were busy. Housekeeping forgot to replenish our bathrooms with soap the second day and we couldn’t get hold of anyone on the phone, we had to go down to front desk for every request. The hotel is kept well even though you can tell it is a very old and an iconic building.
Shops and dining around were great.
We will come again for sure. Tip for people who can’t walk too much - request rooms close to the elevator, the hotel is sprawling and only one set of elevators to the whole floor . It can be a hike if you get the room further down the maze of hallways.