Radisson Collection Hotel Santa Sofia Milan

The best thing and since the first time has been the kind and nice hospitality. People in the organisation are nice and ready to pay a lot of attention to the client. The atmosphere is quiet but at the same time warm and sincere. High standards in the service.

The staff is extremely welcoming, charming and kind to the guest. The atmosphere of this place suggests calm, elegance and proper caring. The bar/restaurant service is an absolute bonus for the availability and high level of personalization in orders.

Exceeded all my expectations. From the elegant ambiance to the impeccable service, every moment was exceptional. The rooms were luxurious and comfortable, and the staff went above and beyond to ensure a memorable stay. Highly recommended!

On first appearance it looks nice. Nicely designed entrance, restaurant and bar. The rooftop bar is beautiful indeed. Our room that was on the 5th floor was in the upper premium category and was spacious and very well appointed. This is were the pros end. Now for the cons: it is as if Radisson built a 5 star hotel and manned it as if it was a 3-4 star one. Rooms are clean-but not enough. The used coffee pods from previous guests were not removed. Neither ours during any of the 3 nights stay. One day they did not clean the room. They didn’t offer to clean it immediately just during the turndown service. Which is never the same. Once you get it once you don’t. One day it includes restocking the complementary water bottles and another time-not. Etc etc. breakfast is nothing to write home about and service was also minimal (2/3 days there was no one to welcome you and seat you). Front desk is always understaffed and concierge services are almost non-existent. So if you want the 5 star experience you are paying for-you won’t get it here.

Great hotel but careful of the from liners, they seem inexperience and do not provide enough information. Be sure your card is not over debited or double debited. My wife and I are currently stranded because an officer failed to reconcile their records and instead of debiting the difference , they debited twice. We are stranded in Greece and we do not know when our money will be refunded. We spoke to the hotel manage and she has not responded to our email officially. No one has.

My mom and I stayed at the hotel in early April for 6 nights. Good customer service and great location, but housekeeping and cleanliness of the rooms are terrible. We had to call down to reception a couple of times for towels, and empty shampoo bottles and tissue boxes/toilet paper that were not replaced. On the second night, we also found a dirty sock by the curtain that definitely was not ours. Bed was made every day but when you turned over the comforter, the sheets were definitely not made. They were still crumpled. Front Desk staff however were super nice and responsive, but the hotel is definitely not five stars. I would probably try another hotel the next time I am in Milan.

My first course was the , pillowy light but rich and fulfilling. My second course was the roasted Mackrel which had a crispy but delicate texture. Michael’s service was personal as well as attentive. If I visit Milan in the future I will defiantly return.