SureStay Plus by Best Western Mobile 1-65

The staff and the front desk are very respectful and helpful at times of needing anything they responded promptly and with a smile I will be staying with them again and I recommend it a good place to stay and rest breakfast and cleanliness.

Absolutely terrible! Checked in & given a room that was clearly NOT ready! Two beds & one bed NOT made up with pillows on the floor. Bath dirty, not cleaned. No towels in the bathroom. Soap left in the sink opened & packaging to the side. Breakfast was disgraceful! It didn’t exist. It was from 6-9am & at 8.30am there was only cereal! All the juice had gone, nothing replenished. Cooked food had all gone. Staff comment was that “everyone comes down between 6 & 7am & gets it!” There is no member of staff setting up, replenishing & cleaning up, it’s the front desk person doing everything. ONE member of staff at ALL times is crazy!

The breakfast wasn’t set up, checking in was a nightmare. I paid through ******* and the guy at the counter wanted to argue about having to pay the full amount yet again! Finally got it figured out after telling him 4 times I had already paid

Rooms smelled like mildew mold stains on white sheets ac did not work in first room Changed room ac definitely did work but it still smell

You get what you pay for, but I got a room that toilet bowl was black, no toilet paper. In other words I got a room that was not clean. I had two rooms and I guess they do not clean your room while you are staying, If you request your room to be clean, you need to be in the room. I still requested and did not get anyone. I requested at least towels and did not get them either until I asked twice.

We booked ahead on our trip. I read previous reviews and thought it would be ok for the one night on our way through. It was NOT ok. The girl at check in was in a horrible mood. Check in was slow. The place was rundown, but it was like 2am and we had already paid for it. Figured it couldn’t be too bad. With two kids in tow we walked down the run down hallway. The “laundry” room had been kicked in. Our door was stuck and we had to body slam our way in. Immediately upon opening the door it smelled like rotten lettuce. It was for one night, the kids were half asleep so we figured it would be fine. Smells you can get used to, right? I refused to even go in the bathroom the place was gross. The carpet was sticky and damp, filthy, needed to be replaced years ago. The room was humid, so everything was damp and musty. We pushed through and tried to make it work. All night you could hear someone upstairs banging and dragging things around. We laid out our clothes and packed everything as much as we could so we could leave as fast as possible. Checkout was quick. No point in complaining to front desk staff they didn’t seem to care. According to the flyer in the room breakfast was supposed to include toast, yogurt, biscuits and gravy, etc. However their breakfast had a few pieces of bread, a couple of yogurt cups, and boiled eggs. We left and went to Waffle House (where I felt more comfortable to brush my teeth). I am completely disappointed in the Best Western brand.