Extended Stay America Suites - Cincinnati - Blue Ash - Kenwood Road

In order to turn the light on in the bathroom, it also turned on the fan in the bathroom, and it made a very loud noise the entire time you had the light on, other than that everything else was good

Very nice staff with a quick check in and decent room. Pillows were not that good. Otherwise very nice stay.

I will say that the lady that checked us in was super nice and accommodating. However, the room? Was gross. Smelled like wet dog. Chair had mold and/or barf on it. Surfaces had dust, dirt, and hair. Sink backed up. Bed seemed clean but uncomfortable. Air conditioning was good but blew the drapes open. Carpet seemed like a animal pulled it up in parts. Just, CLEARLYthis place is not getting cleaned properly between guests. This was a one night stopover on our way to another destination, so we stayed. However, we had it booked for the way back as well and I canceled and re-booked a different hotel. It's not really acceptable. 6/10 rating that this hotel currently has is too high. Don't stay here.

Business trips. Stayed here because it was very close to my work. The hotel conditions was poor. Laminated floor was uneven, no hair dryer in the room, bedbugs and weird odor. Front desk staff was friendly but needs help on personal hygiene. I don’t think I will stay here again.

The prperty is older and worn, but the front desk staff was exceptional. Profesional, friendly and knowledgeable and helpful. They made all the difference in our decision to return.

Rented 2 rooms for 4-man road trip to the Cincy Open, August 2023 The Pros: $72 per room per night!!! Big parking lot. Near Chik Fil A and Skyline Chili, 15-20 minutes from the tennis center. Front desk greets you quickly (smile you are on camera), they seemed nice. Big room, full fridge/freezer, small kitchen. AC was good and not too loud. There were Cons: Lots of bugs. Killed dozens of small roaches on floors, walls and kitchen counter. Had trouble sleeping because I was worried a bug would crawl into my ear. Killed half a dozen the next day. Only “found” one medium size roach in the other room. I should have requested the exterminator discount. Floors were dirty and grimy, and floorboards populated with mature dust bunnies. Carpet was heavily stained, kept thinking the stains were moving but it could have been PTSD from the bug hunt. Rooms were non-smoking but sometimes smelled of cigarette smoke or burnt BBQ sauce/cigars? Kitchen table legs were hilariously crooked and unstable. No cooktop burners in one room. No hangers in the closet in both rooms. No shower curtain in one room. Very thin towels. Freezer unit in one room reminded me of the “Ice Age” episode from Love, Death and Robots (If you haven’t seen it…it’s a good one.) Did a bed bug check and under the beds we discovered… multiple key cards, plastic bags, women’s underwear, small change and Under the beds in the second room found an entire suitcase, pair of socks, and years of dirt and debris. Defective fire alarm

You booked us in a handicap room which they didn’t have, and they were all booked up. The motel found us a cancellation room which was smaller and without all the perks but for the same price also you booked us for one night the motel has a two night policy for the weekend we never had this issue with your booking site before I’ll use other sites next time.

Had a reservation for months; or credit card was charged before we ever arrived. Upon arrival, we were informed there was no room in spite of our longstanding reservation. A refund was refused, stating we had to contact the website we booked through. When I contacted the website they confirmed that the charge had been made by the hotel itself. The website representative called the hotel who said the refund would be processed in 3-5 days.

There is no grand enterance to the hotel like a regular hotel. The front door is located in the corner. Check in was easy. When we opened the door to our room there was a strong smell of incense or patchouli type of smell and it was smoldering, i wanted to go sleep out in my car but i made it through the night. The sheets felt sticky at the foot of the bed and the carpet was sticky feeling as well. There is zero counter space in the bathroom in the room we had, just a sink and a toilet, had to use the toilet seat cover as my counter. Before staying our second night, i asked if we could change rooms but we could not because it was sold out. They do not have housekeeping until after day 7 of stay so when we got back to our room it was as we left it. This was our second time staying at an extended stay and it will be our last. Corporate needs to make a new game plan because we felt uncomfortable through our weekend stay, only good thing was the price unfortunately.