Pacific Beach Resort

Nice sea view, even if I was in a lower floor (3/F) that the see was partially blocked by the trees. I was also able to get a magnificient shot on star trail, just from the balcony. The apartment itself is fine but a bit oldfashioned. Everyone menthioned the stupid Blue Fob, I had to say it's really stupid, it's not affecting the experimence much though. 

No information provided before booking about the pool and kids games room being under construction. Our room had a great view of a concrete slab that slightly resembled a pool. Whilst looking into the neighbouring resort that had a nice pool. Having two boys aged 8 and 10 and showing them photos of where we were staying only to arrive and find out we couldn’t even go for a swim in the pool was very disappointing. Paid the extra money to stay there just because they had a nice pool and games room. Receptionist was unavailable and useless. Couldn’t even provide a second key let alone a parking spot for our room. Wouldn’t stay there again.

Wonderfully helpful staff. The room was an excellent size and very clean. Magnificent view.

Really nice hotel with modern room and furniture. Sensational location. Good pool and spa. Only thing we didn't like was the lack of staff and communication. Front desk wasn't manned and phones rang out. It was New Year's Eve/Day but they need to be better staffed. In saying that we would definitely book again. Would still stay again ,

This place seems to have stucked in 80’s . Whilst some upgrades are currently happening I feel that won’t be enough to make the place look and feel nice.

Cleaning staff were great, office staff not so much. Had no wifi from 5.00 pm Xmas day until 10.30 Boxing Day and no help from staff. The TV only works with Wifi Great position of the Unit, but seriously needs an upgrade inside for the price

Very rare and sad I have to leave a 1 star review. After paying $620 per night for our stay at this ‘resort’ we had major unresolved issues. The issues were dealt with badly during our stay and badly afterwards. Rainwater was pouring in through the kitchen ceiling so we called reception and waited for an ‘emergency call back’ as it was very dangerous. Finally, they said no one would help us that night. Water was pouring onto electrical equipment, so we also could not use the kitchen at all as it was a hazard. We were offered zero meaningful help during our stay and zero afterwards. When asking for a modest refund amount we were refused on several occasions and despite having video and photo evidence our claims were stated as being false. Their excuse that a ‘weather event’ - which presumably meant that we should expect water to pour into our kitchen through the ceiling? This is obviously unacceptable - of all places hotels in Queensland should be able to withstand heavy rain and especially through the roof. The AC was very noisey: the hotel’s response - ‘it’s just the pump that kicks in when in use’. So, the AC will be noisey if it’s being used. The individual responding to us was the ‘Guest Services and Owner Liaison’. It seems the owners keep their guests at arms length…

Old and tired. Needs renovation. Couch was incredibly uncomfortable. Entry way rusty and paint peeling. Bathroom was good size with laundry, but dryer took forever to dry anything.

Very comfortable and spacious unit with nice views of the ocean. The view was a little restricted but still good.