1. Requested 2 rooms that were adjoining. I received an email from Blooming Suites saying my request WOULD BE be honored. It was NOT.
2. Only one room was ready at 5:00pm when we arrived. They offered me a room on the other side of the hotel from my sister and husband. NO thank you! I asked for an adjoining room for a reason: I was traveling alone overseas in an unfamiliar setting. Waited TWO hours for a room. Finally called the desk at 7:00 PM who didn’t know if a room was ready yet. Later someone knocked on my sisters door and moved me to a room next door: NOT ADJOINING. The ONLY reason I chose this hotel was because they offered adjoining rooms!!!
3. The front desk had a difficult time finding my reservation. When they found it, they were unsure if I’d paid. What?!?! If they cannot work seamlessly with **********, then give it up!
4. Dinner is served at 7:00 pm. We showed up at 7:00 and were seated. The 3 of us decided to order off the menu instead of the buffet. The first 3 items that we asked for was unavailable. We asked what they DID have. She pointed the items out to us and we made our choice. BUT we weren’t served until 8:30! We sat and sat! We were NEVER offered water, drinks, bread or anything as we waited and waited!
5. The entire service team was untrained and unprofessional. A nice hotel will eventually go under with workers who don’t know how to greet and help their patrons from the time they drive in, to the time they leave.