Pullman Quanzhou Shuitou

This is the worst hotel I've ever stayed at in terms of facilities. There were absolutely no amenities, not even a working pool. The front desk staff was also very unprofessional. They tried to overcharge me upon check-in, asking for an extra 600+ on top of the clear price stated on my Trip.com order. I also inquired about children's facilities, and Trip.com confirmed there weren't any, only mentioning a robot would deliver a toy, but nothing ever came of it.

Absolutely fantastic! The environment is beautiful and peaceful, and it's super convenient for transport. The breakfast selection is huge and everything is spotless. Plus, the restaurant has a great play area for kids, which is a big bonus. The service was excellent; they proactively helped us with our luggage. The room itself was very spacious, and they even provided a heater, which kept our baby's bath time nice and warm. The room design is also very clever – the bedroom is a good distance from the door, so it stays quiet in the mornings. Highly, highly, highly recommend!

The front desk service was excellent, and the housekeeping staff were also very good. The concierge service was equally outstanding. This negative review is solely for the staff member who prepares noodles and wontons in the restaurant. Encountering such terrible service during the Chinese New Year is truly off-putting. I accidentally dropped a wonton onto the ice chips while picking it up, and this staff member actually let out a 'tsk' of complaint. She started scolding me on the spot. Is this really the kind of service an Accor hotel should provide? Did I intentionally throw the wonton? Shouldn't management address this kind of attitude? Running into something like this during the New Year truly feels like bad luck!