Anonymous User
April 26, 2024
The facilities are OK, but the layout of the room furniture is unreasonable, and the activity area is divided very narrowly. I can tolerate this, thinking that most of the time I will be outside when I come back, I will just sleep on the kang. But after turning on the lights in the room, I can't stand it. There are large areas of dust, a lot of dirt on the floor, and the bathroom is also very smelly. I really can't stand it. I originally booked a room for 4 days, and I went to the front desk and Ctrip to negotiate a refund for 3 days at night. The next morning, I moved to the Mercure Xinjiekou, which cost more than 100 yuan a day. Everything is good, and my family and I are very satisfied.
The attitude of Juzi's customer service during the negotiation and the subsequent follow-up explanation is quite good
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