Angela
January 8, 2024
We were in town for my daughter’s volleyball tournament. At first the stay started off great. I was able to check in fast annd easy and front desk woman was great. Got into the room and it had a lot of nice amenities. I’m not a very picky person, but I noticed right away the bed wasn’t made very good. Untucked edges and not neat and tidy at all. We found several short brown hairs on the pillows. I began to wonder if the pillow cases were clean. The refrigerator had a lot of crumbs on the edge and under it. But the worst was the next morning. Check out was 11am. At 10:50am, we received a knock on our door, it was housekeeping. I said “oh check out is at 11, correct?” And she was very rude in her “yes” scoffing response with her cart parked outside our room door. As I closed the door she was just waiting outside our room. I then went downstairs to put stuff in my car, while My 15 yr old daughter was still in the room grabbing all her stuff. This woman then OPENED the door to our room on my daughter!!! No knocking just came right in! This was still before 11am!! This is completely unacceptable!
The front desk staff was phenomenal but the cleaning crew will make me never stay at this hotel again!