Guest User
February 9, 2023
DISGUSTING EXPERIENCE. Firstly the hotel is outside the city limits, it's on the highway. We entered, 2 bellboys were at reception, no idea about anything. Nisa Dhaiya (i apologise if I'm misspelling) standing in the corner, laughing away on a private call. She comes in after 5-7mins and says i need to remove my mask for the camera (no hello, no madam/sir). I ofcourse obliged and opened it, informed her that my allergy (solar urticaria) was flaring up so i need to keep the area covered and that I was in extreme discomfort. She says 'no, as long as you're standing here, mask off'. Not only does she have NO ***NERISMS or Etiquettes whatsoever, she's not even educated or qualified enough to understand that she was purposely causing guest agony. Soni came in from inside and said that ***agement has said these are the rules - mask off even if you're standing for 2 hrs at reception and did so quite arrogantly. Uncouth behavior, lodges put up better displays of culture and etiquettes. The linens in the room were dirty, the toiletries provided were used/half bottle, no kettle- had to ask and then they provided a broken one, the elevator was soaking wet, housing weddings all over, LOUD music and louder guests. If you're travelling for a well educated, well behaved and genuinely good experience, THIS IS NOT THE PLACE FOR YOU. Soni & Nisa Dhaiya believe they're doing us favours and charity by merely doing their job. Disgusting, pathetic, I've never had such a horrible experience anywhere in India so far.