The room (#122) was a nice style, clean and the bed was comfortable.....but. Unfortunately the shampoo was empty upon arrival and when we reported this to reception, this was quckly replaced, however housekeeping also removed (and did not replace) most of our towels. Not sure why? Whoever painted the walls, did not do a good job (see picture) and the wood next to the sink, while looks nice, is not the best choice of material as this easily stains (see picture). We had dinner 2 nights in the hotel restaurant, however on BOTH nights, our order was messed up. I would really recommend the staff to write the order down to prevent this. The wine (by the glass) was also not to our liking. I understand this is subjective, but i tried 2 different red wines (grape varieties which i would usually take) and both were not pleasant (cheap wine). My wife had the same experience with her 1 glass of white wine. So 3 different wines in total, and all were not good. When we arrived in the room, there were various different coffee pods, however when these were replenished the next day, they were all the same (Unfortunately not with the ones we liked, from the day before). The plates/cups from the room next door (where breakfast is served), were stored on trays and the trolley is then wheeled through the main restaurant, to the kitchen. I wouldn't mind if this was just once but this happened multiple times, while we we trying to enjoy our dinner, and is very distracting wth the rattling noise. I would expect this in a canteen, but not in a 4* hotel. The standard of our room / facilties was nice, and probably justified of the 4* rating but unfortunately all the items mentioned above made us give it only an average review.
60 Reviews