Stayed at this hotel over Christmas.Not good holiday ruined by horrible staff.No manners.Girls on reception desk are lovely.Staff in restaurants need training on how to treat and respect people.especially one very rude staff member .I cried one day how he he spoke to me. He made me and my husband feel very uncomfortable in the restaurant. Where he asked to see our armbands it was the way he approached us was the problem he got my arm, and said no, no. Then he did , the same to my husband he shouted you not paid for all-inclusive and went straight to reception. I felt very embarrassed.😳 he then made us wear our armbands in front of everyone and said we could not eat till we put them on no apology was given.The food in the restaurant was very cold, I mean freezing. I could not use the door by the bar area after 630, and was told to get out with no respect. I have never been spoken like this by staff on holiday. There was no manners and respect.There was old people spoken to the same way. They were upset it was too cold to go all the way round it was freezing some nights.I never complain, but I felt this hotel put me off booking Christmas holidays. I was looking forward to it so much and my holiday Christmas was ruined. The bath in the bathroom had no plugs. I had to go down to reception and get them and then We we was only given one to the bath. Me and my husband found it very hard to get into the bath as there was a glass screen on the wall it was fixed to the bath. There was disabled people in the hotel and they mentioned this to very difficult to get in and out, and you could not turn the tap off. I rented the ironing board and iron out on our stay for €10, which was given back when you took the ironing board and iron back. The ironing board was disgusting stains on board iron burnt marks on iron.when I returned both iron and ironing board, I was made to feel I had not paid my deposit as they had mixed up with other customers and gave my deposit to somebody else I was made to feel I have not paid No apology was made and it was their mistake. I will not be returning to this hotel I spent a lot of money on this hotel, I was disappointed most of it.There was a lot of complaints off the guests on the drink glasses they were plastic cups given to us on Christmas Day and in the hotel on the evenings I can understand plastic being used outside by pool area but I’ve never been to a hotel and had to have plastic inside. this was a big issue with all the guests. on a stay the pool area was not cleaned once. and the tables around the pool. There were plastic cups and rubbish left on the tables from day before. For a 4star hotel I expect better never experienced such a dirty hotel. I’ve been to 3 star that have been better.
Very Good
43 Reviews