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Marriott Orlando Downtown
4/5103 Reviews

Marriott Orlando Downtown

Orlando Downtown Orlando|1.05km from Mama's Cheesesteak
My first impression of this property was very favorable. This is obviously an older Marriott property that has undergone a really nice refurbishment. Everything is updated from the lobby to the rooms to the M Club. I am a Bonvoy Platinum elite. I checked in on the mobile app and was pleasantly surprised that I was checked in promptly, however none of my room requests were met. High floor away from elevator are my preferences. High floor isn't a big deal but I was placed in a room directly adjacent to the elevator with no platinum upgrade. The room was very nice and updated and I was really happy with how well they had updated the rooms. My main gripe with this property was the poorly managed M Club with embarrassing food options. The breakfast was adequate and in line with most other M Clubs, however the evening hors d'oeuvres were embarrassing. On the Saturday evening of my stay the evening hors d'oeuvres were put out an hour late and when they finally were put out, the offering was frozen chicken strips (think kids meal at a restaurant) that were cold and the worst hard waffles that were obviously left over from breakfast (they serve the same waffles at breakfast). They were hard and cold. The person who set up the hors d'oeuvres didn't put out ANY serving utensils for any of the offerings. They also had very small platters of cheese, crackers and meats. There were so few crackers put out that they were gone in a minute. The person who set up the food went back to the front desk and never returned. The one other embarrassing miss for Marriot and their M Clubs is that they require guests to pay for drinks in the M Club. What a blow to their most loyal guests. Other competing brands offer complimentary evening happy hours. Overall this is a decent property, but they really need to step up their evening hors d'oeuvres game.
Best Western Orlando West
3.2/5101 Reviews

Best Western Orlando West

Orlando Downtown Orlando|1.36km from Mama's Cheesesteak
I got to this hotel in the middle of a storm, and power was out. The lady that helped me check in was nice, and it went downhill from there. I got to the room, and I work in restoration so luckily I had a flashlight. First of all there was dried DOG POOP all over the floor. I was soaking wet after falling in their fountain that was dangerously close to the curb and completely impossible to see with the power off. When I got to the room dripping wet, I immediately noticed the dog poop that someone had stepped in and spread all over the floor. I was disgusted, but with the hurricane outside, and me dripping wet, I tried to clean the water and the poop up with a towel. The poop was so dried on that I couldn’t get it to come up. Disgusted, but desperate I decided to check the bed for bugs. I didn’t find bugs, but I found blood and curly hairs on the sheets. Had I not been soaking wet I would have slept in my truck. Instead I slept on top of the blankets, called my wife and cried myself to sleep. Woke up early, and because the shower was so gross, put on my wet clothes and went to the office. The owner was there and I told him about my experience. He immediately told me that what I was saying was impossible. We walked together to the room where I showed him the poop and the blood, and the nasty dirty chair, and the insanely gross shower. He then accused me of spreading the poop in the room basically calling me a liar. I didn’t have a dog with me and I showed him my shoes to prove to him that I didn’t have any poop on my shoes. We went back to the office, and had he offered at least a discount I would’ve been fine, but instead he yelled at me to get out of the hotel and then charged me anyway. I would give this less than one star if I could. I travel for business and this is the worst hotel I’ve ever stayed in
DoubleTree by Hilton Orlando Downtown
4.3/5121 Reviews

DoubleTree by Hilton Orlando Downtown

Orlando Downtown Orlando|1.56km from Mama's Cheesesteak
I spent two nights at the DoubleTree in Downtown Orlando as a result of being mandatorily evacuated due to Hurricane Ian. Most of the other people staying in the hotel were in a similar situation. I felt that the hotel did a good job of dealing with the huge surge of stressed out people. The DoubleTree wasn't our first choice, but when we decided to evacuate to Orlando, many other gulf coast Floridians were making similar choices, and we got turfed to this DoubleTree with a different Hilton property. The location is pretty good. It's close to downtown, close to the Lake Ivanhoe area, and close to I4. There were a bunch of restaurants within walking distance. The parking isn't exactly connected to the hotel, which wouldn't be a problem in non-hurricane situations. There was no valet when we arrived. There were staff available to help with bags, etc., although the person was helping the car in front of me, so I unloaded everything myself (which was fine). My parents were able to check in early for both rooms, and from what I observed in the lobby, they had enough staff that no one was waiting for too long for check in. They were definitely well stocked with bottled water and cookies for everyone checking in. We had two connecting rooms so that my parents could help with the kids and we could pool resources. The rooms have refrigerators which are pretty spacious. The rooms were a bit dated, but the beds were reasonably comfortable (although the pillows could have been more supportive), there was a practical set up of seating, and everything looked clean. Because the hotel was booked to full and because the Hurricane was going to go through Orlando as a tropical storm, there was no standard housekeeping available, but you could request new sheets/towels/amenities to be delivered to your room. I spoke with a bartender, and the Hilton had several employees who stayed in the hotel for the duration of the storm warning and storm to make sure that things were running for guests. I very much appreciated that they kept the kitchen (albeit with a very limited menu) and bar (full bar still available) running and that maintenance was available the whole time. While I didn't love the limited menu at the restaurant, at least we had the option of hot food! The hotel is on the same power grid at the local hospital, so we never lost power. The cable flickered a bit once the winds became strong. The window in my parents' room did spring a leak during the storm, but thankfully the amount of water that came in was manageable with a couple towels. The downstairs cafe and lobby became very waterlogged during the storm. But from a safety perspective, we all came through the storm. And when we elected to check out after two nights instead of the three we booked, the hotel graciously didn't charge us for the final night.

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Explore Guest Reviews of Hotels in Orlando

Searching for hotels near Mama's Cheesesteak? Compare room rates and reviews to find your ideal stay.
SpringHill Suites Orlando at Millenia
4.5/5105 Reviews
Universal Studios Area
Come and rush to forget to take pictures and see the text. The overall environment of the hotel is good, consistent with the picture, the living is very comfortable, more suitable for self-driving, the hotel is relatively small, but the room is large and clean. Opposite the hotel is a lake with a nice view. The hotel has a gym and an outdoor swimming pool, which is experienced, small and clean, and there are children to play there. The hotel has its own breakfast, and it seems that a few hotels are still very rich, you can make waffle. The hotel has its own washing machine dryer, which can be used for direct payment with a credit card, as well as washing powder. Free orange water and lollipops are available at the front desk. There is a mall near the hotel, the distance is very close, and it takes about 12 minutes to walk. The 711 walk takes about 15-20 minutes. This road is very desolate. It is not recommended to walk at night. We didn't drive, we went to the amusement park to be lyft, about 25 knives to Disney, and about 10 knives to the universal resort. One of the places to eat nearby is the restaurant and food court in the mall, or take a taxi to eat around. We stayed in a Chinese restaurant called u&me for three days, really delicious, about 8 knives, recommended Everyone goes, there is milk tea next to it. Overall, the price is good and the hotel is very new.
Marriott Orlando Downtown
4/5103 Reviews
Orlando Downtown
My first impression of this property was very favorable. This is obviously an older Marriott property that has undergone a really nice refurbishment. Everything is updated from the lobby to the rooms to the M Club. I am a Bonvoy Platinum elite. I checked in on the mobile app and was pleasantly surprised that I was checked in promptly, however none of my room requests were met. High floor away from elevator are my preferences. High floor isn't a big deal but I was placed in a room directly adjacent to the elevator with no platinum upgrade. The room was very nice and updated and I was really happy with how well they had updated the rooms. My main gripe with this property was the poorly managed M Club with embarrassing food options. The breakfast was adequate and in line with most other M Clubs, however the evening hors d'oeuvres were embarrassing. On the Saturday evening of my stay the evening hors d'oeuvres were put out an hour late and when they finally were put out, the offering was frozen chicken strips (think kids meal at a restaurant) that were cold and the worst hard waffles that were obviously left over from breakfast (they serve the same waffles at breakfast). They were hard and cold. The person who set up the hors d'oeuvres didn't put out ANY serving utensils for any of the offerings. They also had very small platters of cheese, crackers and meats. There were so few crackers put out that they were gone in a minute. The person who set up the food went back to the front desk and never returned. The one other embarrassing miss for Marriot and their M Clubs is that they require guests to pay for drinks in the M Club. What a blow to their most loyal guests. Other competing brands offer complimentary evening happy hours. Overall this is a decent property, but they really need to step up their evening hors d'oeuvres game.
Crowne Plaza Hotel Orlando Downtown, an IHG Hotel
3.8/5103 Reviews
Orlando Downtown
The experience was great! Even though we were by the highway it wasn’t so noisy and busy. Loved the jacuzzi!! They was a little mixed up with the self parking but the manager handled it very calm and swiftly for us. Definitely will be booking again.
Residence Inn Orlando Downtown
4.3/588 Reviews
Orlando Downtown
Hanging out in the Downtown area this weekend? The Residence Inn is where to stay so you can enjoy the gastronomy of Downtown Orlando in a peaceful and well-managed hotel. The Residence Inn is just minutes from everything in Orlando Downtown area. The front desk greets you very nicely when you arrive and all their personnel do the same during your stay. The parking garage is spacious and has access to the hotel on each of its three floors. Its location is just perfect. I really loved the size of the rooms, the kitchen, their spacious wellness center, and the enclosed always-warm pool. If you want to enjoy a play at the Dr. Phillips Performing Art, a game at the Amway Center, or just enjoy one of the more than 100 restaurants and bars in the area, this is your place to stay.
Best Western Orlando West
3.2/5101 Reviews
Orlando Downtown
I got to this hotel in the middle of a storm, and power was out. The lady that helped me check in was nice, and it went downhill from there. I got to the room, and I work in restoration so luckily I had a flashlight. First of all there was dried DOG POOP all over the floor. I was soaking wet after falling in their fountain that was dangerously close to the curb and completely impossible to see with the power off. When I got to the room dripping wet, I immediately noticed the dog poop that someone had stepped in and spread all over the floor. I was disgusted, but with the hurricane outside, and me dripping wet, I tried to clean the water and the poop up with a towel. The poop was so dried on that I couldn’t get it to come up. Disgusted, but desperate I decided to check the bed for bugs. I didn’t find bugs, but I found blood and curly hairs on the sheets. Had I not been soaking wet I would have slept in my truck. Instead I slept on top of the blankets, called my wife and cried myself to sleep. Woke up early, and because the shower was so gross, put on my wet clothes and went to the office. The owner was there and I told him about my experience. He immediately told me that what I was saying was impossible. We walked together to the room where I showed him the poop and the blood, and the nasty dirty chair, and the insanely gross shower. He then accused me of spreading the poop in the room basically calling me a liar. I didn’t have a dog with me and I showed him my shoes to prove to him that I didn’t have any poop on my shoes. We went back to the office, and had he offered at least a discount I would’ve been fine, but instead he yelled at me to get out of the hotel and then charged me anyway. I would give this less than one star if I could. I travel for business and this is the worst hotel I’ve ever stayed in
Courtyard Orlando Downtown
4.4/5103 Reviews
Orlando Downtown
Being in the hospitality business there is nothing more that I love then having great customer service. It reminds me how important it is to make people feel welcomed and attended to. From the guest service to the amazing food !! Leo took great care of us at check in and Venessa at the restaurant wrapped it up for us!!! Her food was amazing and she took the time to make sure our service was good.

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