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5 star

The St. Regis Osaka
4.5/590 Reviews

The St. Regis Osaka

Osaka Station/Umeda/Yodoyabashi/Hommachi Osaka|1.15km from Restaurant Envue
Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

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Explore Guest Reviews of Hotels in Osaka

Searching for hotels near Restaurant Envue? Compare room rates and reviews to find your ideal stay.
Hotel Trend Nishi Shinsaibashi
4.2/536 Reviews
America Mura
It's 5 to 10 minutes away from the subway station, so it's very convenient to move around. It was very nice to walk about 5 minutes to Dotonbori. The facilities were very tidy and I could sleep well. Korean guidebooks and English guidebooks are also provided when checking in, so you don't have to know Japanese. The staff also read very much.
The Wall Hotel
3.8/551 Reviews
America Mura
I live with my family. It is easy to find near Shinsaibashi. The location is convenient. It is close to shopssubway station. The room is clean and tidy. I will recommend friends to stay here!
Hearton Hotel Shinsaibashi
4.5/5327 Reviews
America Mura
The room is quite nice but it’s very very humid it also overlooks the street which can be a bit annoying at night as it’s not sound proof, I think they should tell the guests not to be Loud after midnight as some guests try to sleep, they don’t have a washing and drying coin machine which can be extremely helpful, if you are looking for a good location then this is the place for you
Toyoko Inn Osaka Shinsaibashi Nishi
4.4/555 Reviews
Shinsaibashi/Namba/Yotsubashi
Toyoko Inn is really the first choice for cheap accommodation in Japan: the price is reasonable and the basic room facilities are very sufficient. The buffet breakfast is included in the room rate. Although the style is not as good as that of a five-star hotel, several aunts do their best to provide delicious food. In addition, there are two self-service washers and dryers in one small store, which I think is really valuable!
Imano Osaka Shinsaibashi Hostel
4.6/5161 Reviews
Shinsaibashi/Namba/Yotsubashi
Due to the influence of the coronavirus, there were only 2 people in a 6-person room for women and a total of 4 people on the female floor. I was able to quietly look back at myself. Breakfast was very satisfying and coffee was replaced. The next morning we visited Samhara at the power spot. It was less than 15 minutes walk from the hostel.
Hearton Hotel Shinsaibashi Nagahoridouri
4.6/5344 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
It is very near to Shinsaibashi and there is Aeon mart and McDonald’s downstairs. The metro station is just located exit no. 2 at the entrance. The staffs are polite and professional (after I had a bad experience with a checkin counter of Kansai Airport, I deeply feel Hearton staffs are so nice, friendly and helpful to tourists) 😭

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