Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Feb 7, 2026
Optimiz
The hotel is awesome. Location is strategic and good ambience. A perfect stay for us . Central heating can be slighty warm during winter and the solution is to off the air con.Sometimes parking is not enough within the hotel compound and you need to park along the street. There will be spaces along the street after 9.30pm.
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Price per night from:US$56
Posted on Apr 18, 2026
Guest UserThe hotel has a great location, is very clean, and offers a rich breakfast with plenty of vegetables. The room was a bit small, but the mattress was very comfortable. The hotel also has a strong awareness of environmental protection.
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Price per night from:US$80
Posted on Jul 25, 2026|Family King Room
IAV74I have a very mixed filling about this hotel.
I’ll start with positives: it is very new, well located, nice rooms with great view if you have a cathedral side. We were at a family room which was roomy but not oversized though. Cleaning was good and rather efficient. Good location to reach all Tbilisi attractions. Street stalls around and some 24/7 shops allow to get fruits, snacks and wine (if you want). There is a nice small swimming pool on the roof which is a great spot for a dip after a hot day or in the morning.
Now to details which realy make the place or ruin it … this time these are fatal (imho) faults unfortunately:
Started with check in. The staff acts as if they are paid not to smile or show any welcome … i was unpleasantly surprised when after all paperwork was done I was asked to pay though my room was fully paid in advance. Funny that I have checked in online following advice I received in e-mail from Novotel which said that I will have just to pick my keys and go … never happened ))))
Now to the room: No sitting space - just on armchair and that is the room for a family (!), no working desk. Large balcony with a view but not any chair to sit and enjoy. USB sockets are plenty but not working (informed the staff about that a few times but never got it fixed or explained that they were out of order). A/C leaks slightly and there is a permanent water spot on the floor (not large and not a big deal though). A huge issue is that there are absolutely no hooks, rails or hangers for towels, drying swim wear etc. just one lonely knob on the wall where apparently you have to place all towels for 3 people ! At some point I was about to call GM to ask him personally to advise my on a place where I and my folks can dry our swim wear ))))
Service is strange … at 10 pm I was informed that no room-service is available at this time and I have to help myself with getting my wine bottle opened and staffing my room with glasses and ice (things available just on call even at 3 star properties).
Breakfasts are very limited in choice we decided to skip and used a nice cafe just few steps up the road. I was surprised that even capuchino is at extra price (!). You can have only omelet to order. If your breakfast is not included - check for some other place (there are a few in close proximity).
Pool: it is nice, however no sun shades. Changing rooms are also lacking any (!) hungers - if you take a shower your bathrobe and towel can only be placed on a bench. And no hair dryers (not to speak of swim wear dryers).
Last but not least, though the hotel is centrally located expect a doubtful surrounding as there is a sort of market around with street stalls etc. No places for a nice dinner or a night out in a closest proximity so you better return to the hotel just to get in and sleep.
Though the hotel claims 2 bars to be working within the property in reality there are none … the lobby bar was always empty (never saw a bartender there). The bar on the 5th floor is poorly designed, unwelcoming and is more a breakfast room rather than a location to relax. Asked for a asked of beer and received a bottle (for self-openning) and a glass just over counter (no service what do ever). I doubt that the staff which is not very professional in oppening a wine bottle can make a cocktail well …
As a conclusion we have that at the price of a 5 star you are lacking: service, room comfort, dining and drinking options, properly equipped facilities, leaving to with just location (though doubtful) and new property (which is evaporating day after day).
I wish Novotel of which I am a true evangelist will find this comment of mine and fix the case of Novotel Tbilisi to bring it to a true high standards of the brand .…
I am sure it is overall a GM’s fault as it is his/her duty to oversee all the guest experience and constantly fix every detail.
For now I do not recommend this hotel and will not return.
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Price per night from:US$83
Posted on Jun 30, 2026
Guest UserThe hotel is cozy with a beautiful interior. I arrived at 2:20 PM and had to wait 40 minutes to check in.
The rooms are clean with daily housekeeping. There was no shower gel, so after my journey, I had to call reception to get my basic amenities sorted. Later, I found out my neighbors had the same issue. They brought it up quickly.
What I didn't like was that I couldn't get a proper night's sleep for all three days! My room was on the second floor. I couldn't fall asleep properly because I could hear people talking outside and cars passing by. It was really annoying. There seems to be a serious problem with the soundproofing. When I moved to another hotel, this flaw became even more apparent by contrast! After all, if you wake up well-rested, you feel energized and can truly enjoy your vacation.
I really liked the restaurant. The food is excellent, and the waiters speak both Russian and English. The service and food are 10/10; you absolutely must try the Napoleon cake.
I also visited the gym. All the equipment is working. It's cozy and has a beautiful interior.
Overall, the main drawbacks are the noise and the room amenities.
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Price per night from:US$74
Posted on Jun 20, 2026
rasimbey⭐⭐⭐⭐⭐
We were very satisfied with our stay at Museum Hotel Tbilisi. The hotel's location is excellent, within walking distance to all the main attractions of Old Tbilisi. The room was spacious, very clean, and comfortable. Breakfast offered a good variety and was delicious. The staff were exceptionally friendly and helpful, making us feel right at home. The combination of historical atmosphere with modern comfort makes this hotel special. If we return to Tbilisi, we will definitely stay here again and highly recommend it to everyone.
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Price per night from:US$70
Posted on Apr 13, 2026
CascadianViking
This place is a little far away from the old town (about an hour walk) but it has nice views and some cool stuff nearby, including a large 24/7 grocery store and some graveyards. The room itself is just fine!
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Price per night from:US$24
Posted on Jan 25, 2026
Guest User
Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects.
There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable.
My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone.
It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting.
The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests.
On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel.
The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.
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Price per night from:US$98
Posted on Feb 1, 2026|Family Room
Guest UserHotel room was warm and clean. Not very new furniture but its ok. The stuff was helpfull, breakfast was very good. We also used the closed garage and everything else was just fine. Thanks.
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Price per night from:US$38
Posted on Jul 12, 2026
Guest User
The hotel was very clean, and the staff were friendly and welcoming. However, the biggest issue was the swimming pool. When we booked the hotel, access to the pool was included, but unfortunately it was not usable. Either there was no water in the pool, or when there was, the water was extremely cold. This was very disappointing.
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Price per night from:US$67
Posted on Jun 29, 2026
Guest User
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Price per night from:US$56