Spa Hotels in Tbilisi

Lovely hotel, but charged twice — still waiting for a refund Labirint Pool is a lovely hotel. It was comfortable, and I really enjoyed the property itself. Unfortunately, an unresolved double payment has overshadowed my entire stay. I stayed from September 22 to 24, but my Trip.com booking showed October 22–24. I had already paid USD 94 through Trip.com. The owner, Zaza, told me there was a problem with the booking dates and asked me to contact support to change them. I spent around three hours dealing with support and trying to resolve the booking issue instead of enjoying my holiday. Despite my existing payment, the owner insisted that I pay again. I felt pressured into transferring an additional GEL 250 to a Georgian bank card — approximately the same amount as my original payment. I have completed all the refund requests and followed every instruction Trip.com provided. Yet I have received no refund from Trip.com, and Zaza has not returned the additional payment either. This is completely unacceptable. I paid twice for one stay, and I am still spending my time chasing my own money. This has caused financial hardship and unnecessary stress. I am asking Trip.com and Zaza to resolve this immediately, coordinate with each other, and refund the duplicate payment. I should not have to keep submitting requests and repeatedly asking for my money back. The hotel itself was excellent, but the handling of this payment issue and the lack of a refund have been deeply disappointing. Please return the duplicate payment promptly and bring this exhausting situation to an end.

Upon check-in, there was an issue with the room payment – I had paid through Trip.com, but the hotel couldn't see the payment. Nevertheless, we provided a deposit while the situation was being clarified. Overnight, the Trip.com team resolved everything, and our money was returned! This was the only unpleasant thing that happened during our stay. The hotel offered amazing and varied breakfasts, a really great outdoor pool and spa area, and a beautiful and cozy room! Many thanks for a wonderful stay! 👍🏻🫶🏻

Bioli Resort is honestly one of the most beautiful, peaceful, and luxurious places I have ever stayed at. Everything about this place exceeded my expectations, and I can confidently say that it will be my first choice every time I visit Georgia. The atmosphere is incredibly relaxing, the views are breathtaking, and the cottages are beautiful, comfortable, and very well equipped. Every little detail feels thoughtfully designed, from the appliances and facilities to the overall eco-friendly concept of the resort. The staff are absolutely wonderful — always welcoming, smiling, kind, and helpful. The food is delicious, and I especially loved the connection with nature throughout the property. They even have friendly animals, including llamas and beautiful birds, which makes the whole experience feel even more unique and special. It’s the perfect combination of luxury, comfort, nature, and tranquility. I genuinely cannot think of a single thing I didn’t like. Definitely one of the best resorts I’ve ever experienced, and a place I will keep coming back to whenever I’m in Georgia. 100/10. Absolutely exceptional. 🤍

I'm writing this review a bit late, but I stayed here at the beginning of July and was very pleased! Even though some renovations were still underway, it didn't bother me at all. The staff made sure there were no noises or smells. They even upgraded me to a room with a terrace. The breakfasts were absolutely delicious! The staff were polite and attentive 🫶🏽 I want to thank them for their hospitality!

We were very happy with our stay! The hotel is clean, cozy, and comfortable. The room is spacious and has everything you need. The staff is polite and attentive, and the service is excellent. It's conveniently located, with beautiful places to walk nearby. A great option for a family vacation. We would gladly stay here again!

The room wasn't huge, but the high ceilings gave it a good sense of space, so it didn't feel small at all. When we first checked in, we were given room 206, which was incredibly noisy. I went downstairs to the front desk, and without a word, they offered a solution. They moved us to room 303, an inner-facing room. The service was absolutely impeccable. And the hotel staff were all very friendly and spoke fluent English. Five-star service, truly. Plus, the deposit was refunded very quickly – I received it within 12 hours of checking out. The breakfast was just okay. However, after staying at other larger hotels in different Georgian cities after checking out, I realized their breakfast was actually quite good in comparison. I'd suggest adding more food options that appeal to Asian tourists, especially those from China, Japan, and Korea. During breakfast, I noticed most guests were indeed from these three regions. This would definitely boost the hotel's competitiveness.

Room View: Even though my deluxe room was on the 8th floor, the 270-degree city view was absolutely impeccable. Front Desk Service: Contrary to what was stated on Ctrip, the hotel doesn't seem to have a translation machine. There were very few front desk staff who spoke English, and their attitude was quite arrogant. They barely responded to any inquiries, providing almost no help (for example, when I stayed two nights and wanted to switch rooms on the second day due to a strong musty smell, or when I needed a hairdryer from housekeeping). For tourism inquiries about Tbilisi attractions and routes, I had to wait for a specialist (who also didn't speak much English, but was thankfully enthusiastic and could help by drawing on a map). Room Environment: It looks like a new hotel, but when I first entered my room, there was a strong musty smell. Breakfast: The variety was limited, but it was enough to fill up. It wasn't top-tier, but not bad either.

The service was excellent, and the room was clean, comfortable, and well-equipped with everything needed. The pool and spa were a highlight—very clean, not crowded, and exceeding expectations for a hotel of this size. The location is convenient, close to Holy Trinity Cathedral of Tbilisi, with a supermarket and several dining options nearby. The metro and bus stops are both within about a 10-minute walk. The restaurant and room service were reasonably priced, although portion sizes could be slightly larger. Breakfast was very good, offering a wide variety of options and generous serving hours. Overall, I really enjoyed my stay and would definitely recommend this hotel.

Over the Top Experience – Simply the Best Hotel in Tbilisi! My stay at Hotels & Preference Hualing Tbilisi left an unforgettable impression. From the moment you arrive, the level of service and attention to detail showcase pure luxury and top-tier quality. Breakfast: An incredible spread with amazing variety. To get this level of quality in most cities, you would expect to pay at least $40 per person. Rooms: Exceptionally spacious, quiet, and equipped with state-of-the-art modern comforts. Wellness & Leisure: Access to the premium Be-Fitness center, including an Olympic-sized indoor pool, sauna, and full gym facilities that set a standard far above average city hotels. Value for Money: The return on what you pay is incredible—what you obtain exceeds the cost manifold. I wholeheartedly complement the team for maintaining such rare excellence. To any traveler visiting Georgia, do not hesitate—book this hotel!

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.