Murman and Asgard are right next to each other. If you're traveling as a couple, I'd recommend Asgard. A lot of our compatriots stay at Murman, and it's easy to join a spontaneous group for aurora chasing there, which is great. However, because Murman has so many guests, there's no hot water for showering around 9 PM, and the heating in the rooms and common areas isn't as good as Asgard's. The one upside for Murman is that it has an elevator. Overall, Murman is a decent layover spot in the Arctic Circle.
If you check out early in the morning and need a proof of accommodation, it's best to ask the staff at check-in if you can get it earlier.
The front desk staff sleeps late and gets up late, so you might not be able to find anyone.
There's a kitchen in the common area where you can cook your own meals, which is very convenient.
Overall, the cleanliness is good.
In the north of Murmansk, but the surrounding supermarkets and restaurants are quite good, much cheaper than the city. Anyway, they are not big there, take a minibus to enter the city.
The hotel is hygienic overall and staff are quite friendly and helpful to tourists. Room is huge with well-maintained facilities, including heater and mutil-functional shower. Need to give appreciation to the hotel manager and staff as she’s articulative in English and Russian, who offered help to us to communicate for a lost item of us in a Yandex taxi. Highly recommended if going to skii / enjoy view of snowfall with families.