Home2 Suites by Hilton Houston Pasadena

when i turned the heat on there was a burning smell. room changed. did not try heat in new room because i needed sleep. room was shabby except for the shower. will not stay again or recommend.

I must state that our stay was caring. We were in town for a funeral and asked if we could stay pass our check-out time. The manager offered her condolences and allowed us check-out a little later. Thank you so very much for carrying.

The staff is amazing! The rooms are always clean and always looking new! I love staying at Home 2 Suites!

Check in was smooth. All parts of the building I saw, inside and out, were clean. Room was comfortable - temp, bed, space, etc - and clean. Check out was a breeze as all I needed to do was drop my key in the tray. Breakfast was available but we didn’t stay long enough to eat.

Was really looking forward to our stay. Had stayed 2 days in Galveston so family was tired, checked in about 830pm. Checkin person was very blunt, not nice or welcoming at all. Said all the info I needed to know was along with my room key. Elevator smelled of humidity. Getting off the elevator at our floor (4th) horrible smell of like rotten milk. Room was hot, ac was not on yet. Carpet was dirty and stained, bathroom sink had facial hair all over it. Our shower apparently only had warm/hot water. No cold/cool water at all. Stayed 3days/2 nights and pool was dirty and filthy looking didnt seem the pumps were working on it was full of leaves. When I asked front desk about it he said I havent been out to see it myself but I havent had a complaint yet. Another worker said, it hasnt been cleaned since yesterday morning. Service desk guy said itll be dine tomorrow morning but its safe to use. I said its murky looking and doesnt seem pumps are working, he shrugged his shoulders and that was the end he proceeded to help the next person. The pool was never usable in the 3 days. "Light room service" was only available upon REQUEST, so I requested.. not once was my room touched nor my towels replaced not even was the trash taken out for the 3 days. Horrible service! Only nice and helpful person was the older hispanic lady checking food at breakfast on 3rd day, didnt catch her name..

We were visiting the area to attend a family wedding. The location was great and the hotel is very clean and well taken care of.

Great location with access to lots of entertainment and things to do within a 30-40min drive

The room is clean, organized, …. All excellence

As you enter the property it smells fresh and clean as well as the room, clean and fresh!