Guest User
July 27, 2023
We are now in this hotel . Staying 2 weeks room 2224and 2225 . Have 2 rooms - one big one and one standard. Big room is fabulous - climbing wall for kids , 2 bathrooms , separate room for kids .One standard is small but with separate room for kids too which is good but the big parents bed is 1.5m away from the entrance door which is so irritating in the mornings and late evenings .Very noisy ! Bigger room is much better as too far from the entrance but the insulation in the hotel is horrific. In the mornings you can listen to every word of your neighbour’s above you , running , moving furniture etc so my nights personally were not restful at all .I read feedbacks about the hotel and this problem is often mentioned .also no door between room and bathroom. Restaurants Breakfast -it is ok with choice but 2 ladies at food preparation ( eggs , waffles , pancakes, crepes etc ) is not enough . People are always waiting for something . Lunch -not big choice .and only 1.5 hour length . Dinner is great . sweet room is a pleasure for kids . In general, restaurant staff are trying hard, cleaning when dropping food , everyone is smiling and friendly . Kids zone and kids club - loved everything, great facilities , kids club staff is friendly , mini discos are great but what shocked me is hourly rate for babysitting is 50 euros !! I would be happy to leave my kid for few hours to have a rest but way too expensive Pools -great facilities . Loads of space for everyone, no problem with sun lounges and towels Beach is good and clean . Loved the area with trees where you can get shade . Kids are admired by sea animals and fish. Reception is very helpful and friendly except one lady Verena . Just after our arrival to the hotel there was a huge problem with tokens for washing machine . There was great shortage of them . So people put their coin to start it and straight away ran to reception to ask them to open the machine to take it back to keep it for the next washing . So my older son tried to do the same .He met Verena at reception and asked for a token he just put in . She said to come back in 1 hour after the cycle .My son explained that there would not be any as other people are seeking for them too asked to come to get the token now. Suddenly she started to be very rude, raised her voice saying she already told him to come in 1 hour . There were no big queues at that time so we did not understand the problem to go now . Of course in 1 hour we came and there were no tokens in the washing machine . Another lady who went with us to check ( blond hair with glasses, sorry do not know her name ) was very friendly and attentive . I came to Verena to say that she seemed to be very rude with my son just kicking him away and we were right and had no token now . No apologising but only started to interrupt me always repeating she was not rude . Only when I pointed her to the fact that she continues to be rude interrupting me she stopped .I told her that I was g