Pullman Properties in Phuket

To be honest, I'm a bit disappointed. I specifically booked a deluxe sea-view room, and they initially gave me a room on the third floor. As soon as I opened the door, I knew something was off. Picture 1 shows what they called a 'sea-view room,' but there was a huge tree right in the middle, blocking the view. I thought, 'Why am I paying a premium price to look at a tree for four nights?' This is clearly a garden-view room. I immediately called the front desk. At first, they didn't want to change my room that day and told me to wait until the next. I explained I was staying for four nights, and after some hesitation, the front desk said they'd move me to the fifth floor. However, Picture 2 shows the room I eventually stayed in. It wasn't directly facing the sea like in the promotional photos; it was quite slanted, and I had to really strain to catch a glimpse of the ocean. It was quite disappointing. The service and everything else were actually good, but paying that price specifically for a sea-view room to get this was just not worth it.

The hotel is great and well designed and maintained There is a renovation going on in some areas which might be a bit uncomfortable but they are doing their best to accomodate guests through it There is no early check in. you will get in your room by 3:00 if it is busy. I asked for late checkout several times which was also hard to get due to occupancy. Restaurant staff, security guys at the entrance will go beyond the limit to help you. Overall nice place and good for the price.

I had a wonderful stay at Pullman Phuket Arcadia Naithon Beach from March 12–15. The hotel is absolutely beautiful and perfectly located on a peaceful hill overlooking Naithon Beach, giving stunning ocean views and a very relaxing atmosphere. The rooms were spacious, modern, and very clean, with a comfortable bed and a balcony that made it easy to enjoy the view. Housekeeping did a great job every day. The staff were exceptional—friendly, professional, and always willing to help. From check-in to check-out, the service was smooth and welcoming. The breakfast buffet had a great variety, including both international and Thai options, and everything was fresh and well presented. The infinity pools overlooking the ocean were a highlight of the stay and perfect for relaxing. The hotel is also close to Naithon Beach, which is quieter and less crowded than many beaches in Phuket, making it ideal if you want a more peaceful experience. Overall, this was a fantastic stay and I would definitely recommend Pullman Phuket Arcadia to anyone visiting Phuket. I would happily stay here again.