Hotel Restaurant Notre Dame

We did the booking on their website after speaking to the man (owner). There was no issue as he was gentle and quick to guide on the booking. After 5 hour of driving and reaching the hotel, I rang the bell and the lady owner (wife of the man) came, I wished her a good evening and mentioned we have a booking for the night. She goes to the computer and started to yell in French how the payment is not done and I need to pay first. I mentioned OK my partner is parking the car and would come in 5 minutes. She continued to yell saying call me when you are ready to do the payment and left. I kept standing at the reception like a beggar not knowing what to do and if I can even sit anywhere. Next day while leaving we mentioned about this to the man that his wife was impolite and as a foreigner speaking little French I was put to tears on being insulted like this. She comes back and starts to scream ans said 'She has a foreigner black woman as a maid and we can ask her how well she is treated here' (?????). Completely shocked with this erratic and ****** behaviour plus comments we decided to leave the matter (angrily) and leave. She chase us out of her exit door and was still screaming. PLS AVOID THIS HOTEL ESPECIALLU IF YOU ARE NOT FRENCH AND NOT WHITE. Her comparison with the maid, the inhospitality and greed for money all combined makes this beautiful property a FAILURE. Writing this review so that what happened to me, doesn't happen with anyone else. Thanks

The location itself is quite nice, but the owners are the most unfriendly hosts we've met so far. One should be careful not to ask anything from the lady owner! We were a group of 2 families - 2 adults and 2 children (6 to 10 years old) each -, yet we were given a 5-person room and a 3-person one. Moving on... even though the *********** conditions said "No prepayment needed", she snapped at us for not receiving the payment a day before and called us frauds. We tried to explain, in French, that there was just a technical issue at bank. We paid just as we arrived at the hotel, even before seeing the rooms, with the exact same credit card so there is no way to talk about any fraud. After that, we were yield at just because we asked for a solution to dry our towels (room did not have any balcony). Lady owner did not refrain from yelling at adults as well as children for no particular reason. Quite strange as the kids did not understand any French. The rooms were generally clean and the view of those with a view to the (dried) river is nice. The price was a bit spicy, though! For 260€/night/room I was expecting at least a small fridge in room. There was none! At the end of July... Normally, one can have breakfast and dinner at the hotel (on a cost), but I cannot tell how the food, the restaurant, the terrace or the pool (facility which we paid for) are because we simply were not allowed to use them for the all 3 days we "camped" there. Lady owner clearly explained that not all guests have the same rights and she can decide who can use the facilities and who can not! Considering that this attitude was not pointed towards other guests, I cannot wonder if this discrimination had nothing to do with the fact that we are not French people. The owners have no respect for the paying customers at all! Lady owner's motto is: "It's my hotel and I can do whatever I want! Don't like it, just leave!" (with no reimbursement, of course!). She told it to us many times. We would have left, but, unfortunately, it is pretty hard to just leave when travelling with children and no refund given. Luckily for us, the surroundings offer many things to do, so we managed to stay away from the hotel most of time, returning there just for sleeping.