Hotels near Plaza las olas in Playa del Carmen

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

Номер не плохой, но фото сильно приукрашены. Все довольно старое. Нет сковородок и вилок. В целом есть кухня, но с таким оснащением ничего не приготовишь. Не удобный матрас.

The room was clean and spacious. The bed was comfortable and had good working AC. The mini fridge in the room did not work. The hotel pool was small but clean. The location is next to a big show my centre. 10 min taxi from 5th avenue and the main beach area . As it is away from the beach it is very quiet at night.

I don’t even know where to start. Residence Inn at Marriot Playa Del Carmen has to be on of my pleasant hotel experiences ever. Starting from the positive vibe you feel as soon as you enter the premises all the way to when you checkout, they make you feel like a truly valued guest. Staff Everyone keeps smiling at you and they always try their best to accommodate your requests. Willy(security) was always there to assist whenever we arrived at the hotel. He was very professional and knowledgeable of the area, so he could put you on the right track regardless of which destination you were trying to get to. Gabriela (front desk) was super pleasant to work with during our check-in, when we had to extend our stay and every others time we had to request assistance from her. She always had a smile on her face and truly made us feel welcome. Cleanness The hotel appears to be brand new, with modern amenities and great décor. They keep all the common areas squeaky clean. I had to work from my room, so oftentimes when Domingo and Paulina came by to clean the room, I was in the middle of a meeting, but they never gave up on me and kept coming back until they made sure my room was clean on daily basis. Amenities Considering it is a hotel, they have an amazing gym and rooftop pool. I was hesitant about working out there at first when I made a reservation, but after seeing the equipment, size and clean environment they have at the gym, I actually looked forward to working out in the mornings. Food They serve decent breakfast(included) in the mornings between 7 to 10 am. They also have a specious dining area, so you will never have an issue finding a table. Waiters are also amazing, they try everything they can to make sure you have a pleasant dining experience. Thank you for an amazing experience, we will be back!

Awesome rooms, friendly and supportive members of staff, simple but decent breakfast, close to the beach and to the main road, with plenty of bars, clubs and entertainment, malls and you name it, pool was with a stunning view over the sea, gym was also state of the art.

City Express Suites by Marriott Playa del Carmen is one of the hotels in Playa del Carmen that can offer you a comfortable and intimate space to enjoy an extended stay. Our facilities include apartment-style suites with fully equipped kitchens and amenities to enjoy your routine without interruptions. Business travelers will appreciate our work areas such as meeting rooms or coworking. To relax, we invite you to use the pool, the gym, the game room to enjoy the weather to the fullest. In addition, our location will be key to making the most of your stay. We are located in front of the Centro Maya shopping mall, less than 5 km from Quinta Avenida, near to the Playa del Carmen bus station and to the best natural experience parks in the Riviera Maya. City Express Suites by Marriott Playa del Carmen, we will welcome you with open arms to make you feel at home.

The hotel is close to the seaside, online booking is much cheaper, there are about 10 free parking spaces, the health is good, the rooms are relatively large, the decoration is a bit old, the bathroom is not very good, there is a swimming pool, other facilities are not seen There are supermarkets and restaurants in the surrounding area. It is very convenient to eat and buy things. There are many bars and souvenir shops on the beach.

My friend gave me the famous Xcaret Water Park. The hotel prices on Christmas are ridiculously expensive, especially the hotels under Xcaret. So this time, apart from staying in this Xcaret Mexico (hereinafter referred to as X), the other one is not very popular with Chinese tourists. Many Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half of that of Hotel X (of course, Hotel X includes tickets to the amusement park, whether it is worth it or not). I recommend Q more than X, which is more popular with Chinese people, has better hardware facilities, and better scenery. environment: Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and hardware. The beach is very distinctive, it feels like an Avatar floating mountain. Most of the beach is reef, a short stretch of sand, and the water quality is super good. X is the garden and Q is the jungle. Catering Services: If I only stayed at the X hotel, I might think it was fine, but unfortunately I stayed at the Q hotel. In contrast, Q Hotel has a feeling of being at home, the waiters are more happy and easy-going, the drinks are open for drinking, the buffet is fresh and varied, and there is basically no need to wait for a table. You can eat big lobster and oysters on Christmas Day, without being stingy at all. In contrast, the waiters at Hotel X are all business-like, and they have to wait for a table when there are not many people at the buffet. It looks like a big place, but there are few tricks to eat and drink. I also made an appointment for a Xin Gao Japanese meal. Don't expect too much. My daughter ordered an appetizer of rice, and what was served was a bowl of white rice! I ordered sashimi without wasabi, the waiter said sorry, there is no wasabi today, I will soak ginger slices for you instead of wasabi Activity: It is very convenient to go to the park under Xcaret, every 20 minutes. The hotel has a free drop-off service, you need to make an appointment one day in advance

Amazing Exceptional location, the staff is very pleasant and smiling. The meals are of remarkable quality!

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.