First impressions of the hotel were good despite the hotel looking shabby as it claims to be 4 star the reception staff were very welcoming during check in, however everything went downhill from there. My room was not ready by check in so I was told to wait and the reception staff I had to deal with subsequently was very unprofessional and patronising, answering a phone call and talking for 10 minutes in the middle of issuing my room keys leaving me standing there despite me telling him I was tired from the journey. The hotel corridor leading to the rooms looked grim and depressing. Surprisingly on the plus side, rooms were much nicer and clean. On the other hand, no toiletries were provided despite being claiming to be a 4 star hotel. The hand wash/shower gel/shampoo seemed to be the same liquid and the only toiletry provided. The bed frame was undoubtedly a double but made up with two single mattresses which doesn’t make much sense. Everything else in the room was decent. The facilities the hotel were subpar as well, the gym was full of old rusty equipment, whilst not the best gym it is better than a lot of hotel “gyms”. The pool however, was closed due to “technical reasons” is what it said on the notice, very convenient. The room-keeping staff on checkout day were very unprofessional, barging into the room without knocking from 8AM and following up a couple more times, despite door being chained locked. Overall, my experience at this hotel was lacking for what I consider to be 4 stars, from the staff and rooms to the amenities and facilities, I would not return.
Excellent
58 Reviews